Operations Director (Corporate Communications)

Genentech • Daly City, CA

3d • $156,500 - $290,700 • Hybrid

About The Position

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Access Solutions and Patient Support; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees. The Strategy and Business Operations team is accountable for maximizing the impact of PAA through strategic operations partnership focused on delivering business priorities and outcomes.

We are seeking an Operations Director to serve as a strategic partner and Chief of Staff supporting our Corporate Communications function. In this role, you will act as the primary strategic ally to the Vice President of Corporate Communications and their leadership team, translating high-level vision into actionable operational blueprints. You will orchestrate the organizational heartbeat of the function, ensuring streamlined decision-making, rigorous financial management, and robust change management across complex, high-impact workstreams.

Requirements

• Bachelor’s degree.
• 8 or more years of relevant experience specifically focused on operations, management consulting, or strategy and operations.
• Proven track record explicitly serving as an Operations Lead / Chief of Staff (or in a highly similar capacity).
• Expert-level project management skills with demonstrated experience leading large-scale change management initiatives, vendor management, and policy development.

Nice To Haves

• Project Management Certification (e.g., PMI, PMP) is highly desirable.
• 5 or more years of experience managing operations specifically supporting communications, public relations, marketing, or corporate affairs activities.
• Prior experience managing external vendors and independent contractors.
• Deep expertise or strong familiarity within the pharmaceutical or healthcare industry, including an aptitude for healthcare compliance.

Responsibilities

• Serve as the primary operations lead and Chief of Staff to the VP of Corporate Communications and their leadership team, translating long-term vision into near-term operational plans.
• Design, manage, and facilitate leadership meetings to optimize prioritization, foster collaboration, and drive effective enterprise business decisions.
• Lead and facilitate fit-for-purpose business planning (including strategy development, long-term planning, and T0/MTO planning) alongside resource management, budget forecasting, and headcount planning.
• Oversee operational people strategies for the function, including managing the cycles for year-end performance reviews, talent management, and succession planning.
• Lead complex, cross-functional workstreams, Work Product Teams, and Steering Committees impacting corporate reputation, patient access, and profitability.
• Develop and execute multi-channel communication and engagement strategies to drive innovation, belonging, and collaboration within the function and across the enterprise.
• Champion "new ways of working" and collaborate across the Strategy and Business Operations Leadership Team and the broader commercial operations community.

Benefits

• Relocation benefits are NOT offered on this posting
• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior