Operations Delivery Specialist (Smartsheet) - Healthcare projects

Sellers Dorsey

9d • $65,400 - $88,000

About The Position

Sellers Dorsey is seeking an Operations Delivery Specialist to support the day-to-day execution of Product & Technology (P&T) engagements, including analytics and visualization projects, SaaS application delivery, and state or regional initiatives combining professional services with technology enablement. Under the direction of the Associate Director, Operations & Delivery, this role keeps project plans, status reports, and resource information accurate and current; coordinates action items and hand-offs across teams; and helps standardize P&T delivery. Success is measured by accurate and timely delivery data, consistent project documentation and reporting, and early identification of risks, blockers, and scope changes.

The Specialist maintains Smartsheet project plans, trackers, reports, dashboards, forms, workflows, automations, and templates; coordinates project execution and stakeholder communications; supports resource and capacity planning; and develops operational documentation and improvements. The position also applies approved AI capabilities to delivery and operations work and may help design and implement AI-enabled workflows, documenting usage guidance to support adoption.

Applicants must be authorized to work in the United States. Employment is contingent upon successful completion of a background check. Sellers Dorsey does not sponsor employment visas.

Requirements

• Bachelor's degree in Business, Management, Healthcare Administration, Information Systems, or a related field; equivalent professional experience is considered.
• Certified Associate in Project Management (CAPM) or PMI Project Management Ready certification; PMP when eligible, or Certified Scrum Master (CSM).
• At least 2 years in project coordination, project management support, a PMO, business operations, or delivery support in a consulting, professional services, or technology environment.
• Working proficiency in Smartsheet or a comparable project management platform, including plans, reports, and dashboards.
• Ability to manage multiple tasks and deadlines at once with guidance from a manager.
• Clear written and verbal communication, including concise status updates and meeting follow-up.
• Strong attention to detail and a habit of checking data before it is shared.
• Comfort drafting and maintaining SOPs, templates, and process documentation.
• Working knowledge of Agile, Waterfall, and Kanban approaches, and judgment to apply an appropriate approach to each project.
• Working proficiency in Smartsheet for planning, reporting, dependency tracking, and dashboards, including forms, workflows, automations, formulas, cross-sheet references, and permissions.
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook, and Microsoft Teams.
• Sound judgment with confidential and sensitive information, with strict adherence to HIPAA, data-handling, and firm AI governance policies.
• Reliable follow-through and early escalation of issues.
• Proactive communication and stakeholder follow-up.
• Ability to collaborate across functions and build trust with colleagues at all levels.
• Authorization to work in the United States; the employer does not sponsor employment visas.
• Successful completion of a background check as a condition of employment.

Nice To Haves

• Experience at a public health organization, including government or private/non-profit, or a healthcare organization such as a provider, payor, or biotech company.
• Experience supporting consulting engagements, state or government-funded programs, or SaaS delivery.
• Experience with Tableau, Power BI, or similar visualization tools.
• Hands-on use of Claude or similar AI tools to support documentation and reporting.
• Familiarity with project management platforms such as Microsoft Project and Asana.
• Comfort learning new tools quickly, including Claude and Microsoft 365 AI capabilities.

Responsibilities

• Coordinate day-to-day execution of assigned engagements by maintaining project plans, tracking milestones and deliverables, and following up on action items, dependencies, and deadlines.
• Maintain RAID logs, change requests, and decision records; follow up with owners and escalate risks, blockers, and scope changes to the Associate Director early.
• Schedule and coordinate project meetings; prepare agendas and materials, distribute notes and action items, and follow through on status.
• Apply P&T delivery standards for scheduling, estimation, change control, and tracking consistently across assigned work.
• Build, update, and maintain Smartsheet project plans, trackers, reports, dashboards, sheets, forms, workflows, automations, and templates as the system of record for P&T delivery.
• Produce recurring status reports, RAG summaries, and milestone and capacity views for the Associate Director and P&T leadership.
• Check and correct data accuracy and consistency across sheets, reports, and dashboards; maintain column, naming, and report standards across workspaces.
• Maintain formulas and cross-sheet references, manage sharing and permissions, and troubleshoot basic configuration issues.
• Serve as a working-level point of contact between delivery teams and Product, Finance, Legal, Growth, and Client Success partners.
• Coordinate internal and external stakeholder communications, including drafting status updates and correspondence, preparing meeting materials, and following up on commitments.
• Help complete post-sale hand-offs and onboarding steps.
• Draft and maintain SOPs, templates, checklists, and playbooks to standardize delivery and operations work.
• Identify workflow bottlenecks, redundancies, and gaps; bring recommendations for process, template, or tool improvements to the Associate Director; support approved changes and gather feedback.
• Apply approved AI capabilities in delivery and operations work and help design and implement AI-enabled workflows with P&T and partner teams, documenting prompts, templates, and usage guidance.
• Maintain resource allocation, availability, and time-off views and prepare capacity inputs for staffing and prioritization discussions.
• Track team hours against project plans and allocations and flag variances to the Associate Director.
• Support special projects and other P&T operational initiatives as assigned.

Benefits

• Eligibility to participate in the annual Corporate Incentive Plan, with an award that can range up to 7% of annual salary.
• Group medical, dental, and vision plans for eligible employees and dependents, subject to plan requirements.
• Short-term disability, long-term disability, and basic life insurance plans, subject to eligibility requirements.
• 401(k) plan, subject to plan requirements.
• Flexible Time Off.
• 16 paid holidays throughout the calendar year.
• Paid time off for qualifying medical leave.
• Up to 12 weeks of combined paid parental and bonding leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level