Operations Data Analyst

General Dynamics Information Technology

1d•Remote

About The Position

At GDIT, people are our differentiator. We are seeking an Operations Data Analyst to support the Member Services function of a federal limited healthcare program. Your work will strengthen the operational performance of a program serving a critical mission. The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health, part of the Centers for Disease Control and Prevention in the U.S. Department of Health and Human Services. The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania.

Requirements

BA/BS or equivalent
2+ years of experience
Strong analytical, critical thinking, and problem‑solving skills
Proficiency with data analysis tools such as Excel, SQL, and Power BI
Ability to interpret complex operational data and communicate insights clearly to diverse stakeholders
Must have an understanding of operational processes, workflow optimization, performance metrics, and health program data
Excellent written and verbal communication skills
Strong attention to detail, accuracy, and consistency
Ability to work independently and collaboratively in a fast‑paced, mission‑driven environment
Ability to obtain and maintain a Public Trust clearance

Nice To Haves

Experience supporting federal health programs such as CDC, CMS, VA, or similar environments
Familiarity with the structure and operations of health plans or other Third‑Party Administrator (TPA) contracts

Responsibilities

Analyze operational data, metrics, and performance indicators to identify trends, process gaps, and opportunities for improvement
Manage the data flow process between GDIT and trading partners to make sure that all benefit assignments and supporting information are administered and updated correctly
Research and respond to internal and external data requests, including Customer, clinic, and data center inquiries
Conduct root‑cause analysis on data inconsistencies, workflow bottlenecks, and issues affecting member experience or program performance
Translate business needs into data requirements, reporting specifications, and actionable operational insights
Perform data extractions, validations, reconciliations, and quality checks specific to enrollment, certification, transfer, appeals, and demographic updates with trading partners
Support forecasting, modeling, and scenario analysis aligned with program growth and resource planning
Assist in the development and monitoring of program performance dashboards, operational scorecards, and contract deliverables
Lead or support special analytics and process improvement projects for Member Services

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
an additional 10 paid holidays per year
Paid leave and paid holidays are prorated based on the employee’s date of hire
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available