Operations Customer Service Specialist 2

Huntington National BankAkron, OH
$21 - $31Hybrid

About The Position

This position can be located in any Huntington Corporate office location. Operations Customer Service Specialist 2 - OPS supports Huntington settlement customers by processing and respective functions. Duties & Responsibilities: Responsible for researching settlement transactions Escalates complex customer issues as appropriate. Coordinates training of Operations Customer Service Specialists, coordinates special projects as assigned, updates and maintains department procedures. Research and reconcile settlement services general ledgers Performs other duties as assigned. This position can be located in any Huntington Corporate office location. Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Requirements

  • 3 or more years of financial operational experience
  • High School Diploma or equivalent

Nice To Haves

  • Bachelors degree
  • Experience with settlement of monetary transactions
  • General ledger research experience

Responsibilities

  • Responsible for researching settlement transactions
  • Escalates complex customer issues as appropriate.
  • Coordinates training of Operations Customer Service Specialists
  • Coordinates special projects as assigned
  • Updates and maintains department procedures.
  • Research and reconcile settlement services general ledgers
  • Performs other duties as assigned.

Benefits

  • health insurance coverage
  • wellness program
  • life and disability insurance
  • retirement savings plan
  • paid leave programs
  • paid holidays
  • paid time off (PTO)
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