Operations Coordinator

Phillips Corporation

10h • $70,000 - $85,000 • Remote

About The Position

The Operations Coordinator is a fast-paced, multi-faceted position serving as a central hub of coordination for our Digital Systems team. In this dynamic, high-visibility role, you will interface daily with internal departments, external customers, and key vendors to drive efficient operations and project progress. Primary responsibilities include managing the team inbox and work queues, handling daily administrative tasks and customer inquiries, assisting with expense reports, and maintaining accurate records within our D365 CRM. Additionally, you will proactively engage with partners to document customer product configurations and manage complex pre-sales quote workflows—from initial request and order fulfillment through training delivery and post-sale follow-up. As a master communicator and organizer, you will facilitate seamless handoffs and clear updates across Sales, Operations, Applications Engineers, Digital Product Experts, Contracting, Service, and Accounting. You will design and maintain simple tracking tools, checklists, and status reports to give leadership full visibility into queue health, response times, and overall throughput. By taking ownership of routine workflows, routine problem-solving, and cross-departmental alignment, you ensure no task slips through the cracks and every customer request moves swiftly toward completion.

Requirements

• Exceptional attention to detail
• Strong problem-solving skills
• Customer-first mindset

Nice To Haves

• Highly task-oriented
• Enthusiastic professional who thrives while juggling multiple priorities in a growing organization
• Excel at bringing order to complex workflows
• Love collaborating across diverse teams to drive results

Responsibilities

• Managing the team inbox and work queues
• Handling daily administrative tasks and customer inquiries
• Assisting with expense reports
• Maintaining accurate records within our D365 CRM
• Documenting customer product configurations
• Managing complex pre-sales quote workflows
• Facilitating seamless handoffs and clear updates across Sales, Operations, Applications Engineers, Digital Product Experts, Contracting, Service, and Accounting
• Designing and maintaining simple tracking tools, checklists, and status reports
• Taking ownership of routine workflows, routine problem-solving, and cross-departmental alignment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed