Operations Coordinator

SBM Management Services•Detroit, MI

23d•Onsite

About The Position

The Operations Coordinator will be responsible for coordinating and managing project tasks to ensure project delivery within allotted budget and timelines. This role involves providing recommendations and conclusions based on data reports and analysis, identifying trends and opportunities, and developing recurring reports for the operations team. The coordinator will also administer office management support, including submitting work orders, tracking customer purchase orders, managing expense reports, ordering supplies, and maintaining corporate files. Additionally, they will advise on and administer site security protocols and badging, monitor and manage business operations to meet customer expectations and company goals, and ensure compliance with company standards and procedures. The position assists managers in day-to-day coordination and management of business operational activities, builds and maintains strong customer relationships, evaluates operational performance, and provides strategic plans for improvements. The role involves providing direction and guidance to internal teams, identifying and resolving operational problems, and maintaining clear and accurate operations documents and procedures.

Requirements

High school diploma / GED
Two to three years of experience as an operations coordinator or similar role
Experience in the customer service field is a preferred
Valid Driver’s license and clean driving record
Solid computer skills, including email and Microsoft Office
Basic bookkeeping skills

Nice To Haves

Associate’s degree preferred

Responsibilities

Provide recommendations and conclusions based on data reports and analysis.
Identify trends in reports and potential opportunity areas and develop recurring reports for the operations team.
Administer office management support to maintain a productive office environment including submitting work orders, tracking of Customer PO's, expense reports, ordering office supplies, and maintaining corporate files in accordance with retention policies.
Advise and administer of all site security protocol and badging.
Monitor, control, and manage business operations to meet customer expectations and company goals.
Ensure compliance with company standards and procedures.
Assist managers in day-to-day coordination and management of business operational activities.
Build and maintain strong customer relationship through regular meetings and communications.
Evaluate current operational performance and provide strategic plan for improvements.
Provide direction and guidance to internal teams to achieve performance targets.
Identify problems in operations process and resolve them in quickly and timely manner.
Follow standard operating procedures for efficient business operations.
Maintain clear and accurate operations documents/procedures for reference purposes.
Other duties as assigned.