Operations Coordinator

Fleetrock, LLC • Milford Township, PA

36d • $19 - $21

About The Position

Fleetrock is seeking energetic and reliable professionals to join their team as Scheduling Coordinators. The successful candidate will be responsible for answering incoming calls from customers and vendors, utilizing company guidelines for complete resolution. Scheduling Coordinators play an important role in executing the service process and delivering a best-in-class customer experience. This role requires a commitment to customer satisfaction and the ability to make quick and accurate decisions.

Requirements

• At least 1 year experience in customer service.
• Excellent customer service skills.
• Must have great attention to detail.
• Must handle tasks professionally and with a sense of urgency.
• Must have the willingness and capabilities to learn the software systems.
• Must have strong computer skills, (Microsoft Office Suite, Excel, Word, Outlook).
• Proficient and accurate typing skills.
• Must exhibit professional manner in all dealings.
• Must have strong communication skills.

Responsibilities

• Reviewing Estimates and Invoices for cost savings, warranty as appropriate.
• Scheduling Preventative Maintenance for small, medium, and heavy-duty equipment.
• Overseeing the work of service providers to ensure accurate and timely repairs.
• Issuing PO numbers and approvals.
• Vendor optimization.
• Align Vendor costs when on-boarding new vendors.
• Demonstrate excellent customer service skills in speaking with customer and vendor network.
• Proficiency with computers including Microsoft Word, Excel, Outlook required.
• Proficiency with computers and the ability to multi-task as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed