Operations Coordinator

The Salvation Army • Philadelphia, PA

13h • Onsite

About The Position

The Salvation Army is seeking an Operations Coordinator for its Emergency Disaster Services program at the Divisional Headquarters in Philadelphia. This full-time position involves assisting with the daily operations of the EDS program, including preparedness, response, recovery, and mitigation activities. The role supports training initiatives, manages on-call staff, oversees inventory, handles social media, and acts as a liaison with various agencies and partner organizations. The position requires a commitment to The Salvation Army's mission and involves both divisional and local responsibilities, including responding to emergency incidents and maintaining on-call availability.

Requirements

• Minimum High School diploma or equivalent required.
• Valid Driver’s License, as well as qualify for The Salvation Army’s insurance.
• Must have the ability to drive large vehicles and tow trailers if asked.
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check.
• In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

Nice To Haves

• Bachelor’s degree or 5 years of emergency management experience, preferred.
• Training in Emergency Management (FEMA, SA or other courses as identified by EDS Director)

Responsibilities

• Serve as the primary instructor for National Disaster Training Program courses.
• Coordinate the divisional training schedule with the Director, including registration and required documentation.
• Support the Director with divisional program development and implementation of response guidance and planning updates.
• Assist with rollout and maintenance of divisional response plans and operational guidance.
• Attend divisional and regional meetings, including internal, state, and external partner engagements.
• Attend all assigned EDS Committee meetings.
• Serve as secondary point of contact for territorial and out-of-division operational requirements.
• Serve as liaison for state CRCC activations or ensure appropriate coverage is assigned.
• Provide compliance oversight for EDS personnel within the National EDS database.
• Support monthly statistical reporting (NSS).
• Manage Divisional volunteer systems, including recruiting, onboarding, orientation, documentation, and maintenance of volunteer records.
• Maintain Divisional volunteer roster, including community service volunteer management.
• Supervise volunteers and support staff during field operations.
• Support Corps across Division and Greater Philadelphia Operations (GPO) in volunteer engagement initiatives and community outreach events.
• Manage EDS social media accounts.
• Order approved operational/service supplies and remove expired or unusable inventory.
• Maintain inventory levels to ensure operational readiness at all times.
• Oversee cleanliness, organization, and upkeep of DHQ shed and office spaces.
• Assist with issuing EDS credentials, uniforms, and identification materials.
• Assists with deployment of personnel and equipment for divisional and territorial disaster responses.
• Supports disaster needs assessments and field evaluations as directed.
• Serves in a command staff role during divisional disaster operations as Primary Operations Chief when assigned.
• Responds to emergency incidents and disaster operations, as assigned/required by Greater Philadelphia Operations and the Emergency Director Department.
• Maintains on-call availability for a minimum of two (2) weeks per month to ensure operational coverage and volunteer supervision for the Greater Philadelphia Area EDS program.
• Serves on-scene of an emergency disaster as an authorized representative of The Salvation Army, providing operational support and assisting with command-level coordination as required.
• Serves as secondary point of contact for emergency disaster planning meetings and operational coordination within the Greater Philadelphia Area.
• Maintain working relationships with partner agencies, including FOP, PPD, PFD, and 2nd Alarmers.
• Supports planning and execution of city events and special operations in coordination with Greater Philadelphia Operations, Corps, partner agencies, and city departments.
• In conjunction with Greater Philadelphia Operations, coordinates volunteers and manages assets and equipment for city-wide special events, emergency disaster activations, and special operations.
• Serves as emergency disaster liaison for community partners and city-based initiatives.
• Collects, documents, and reports operational statistics and activity data during assigned on-call periods.
• Provides operational support during designated holidays, special events, and extended operational periods as required.
• Deploys to national or regional emergencies in support of disaster response operations when requested.
• Maintains cleanliness, organization, and operational readiness of all EDS facilities, storage areas, and support locations.
• Provides administrative, logistical, and operational support to EDS leadership as assigned.
• Participates in required meetings, training sessions, exercises, and planning activities.
• Completes and maintains required administrative documentation, including inventory logs, maintenance records, fleet reports, operational databases, and activity documentation.
• Adheres to all organizational policies, procedures, safety requirements, and operational protocols.
• Wear appropriate uniform and identification in accordance with agency standards while performing assigned duties.
• Performs routine maintenance duties, including cleaning, fueling, and inspection of equipment and vehicles.
• Performs all other duties as assigned to support Emergency Disaster Services operations.

Benefits

• Generous paid time off every year that includes: holidays, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government Public Student Loan Forgiveness Program
• a job with a good purpose!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED