Travel Operations Coordinator — Operations Coordinator

MSU Internal Job Postings Details•East Lansing, MI

1d•Hybrid

About The Position

Join Michigan State University's Travel Office as a Travel Operations Coordinator! In this role, you'll be responsible for identifying, designing and performing data collection and analysis; customer service support for departmental travel needs; and managing travel and event related university credit card programs. Responsibilities for this position include: recommending enhancements to improve financial compliance; financial tracking and reporting in alignment with operational needs; follow-up and processing of outstanding departmental financial transactions; preparation and creation of reports and presentations for management and stakeholders; operational performance support via measures and metrics using multiple data sources. You'll also coordinate development of outward facing training resources, tools, and support services; coordinate planning for event related projects; and work with unit level financial, management, and administrative teams.

Requirements

Knowledge equivalent to that which normally would be acquired through the first two or three years of college, such as an Associate’s degree in a business-related field
One to three years of related and progressively more responsible or expansive work experience in performing tasks related to office procedures and administration
Ability to work independently and as a team member

Nice To Haves

Experience creating financial data queries and understanding of the data query process.
Experience analyzing data from multiple sources and creating reporting across multiple business units.
Experience with interpreting business policies and procedures.
Experience with travel requests, booking, expense reconciliation, and/or travel compliance.
Experience with technical and/or curriculum training development writing.
Experience using Concur Request, Travel, or Expense systems; Kuali Financial; Microsoft Office suite (Access, Word, Excel, PowerPoint).
Experience with event and customer service management.
Proven track record with strong written and oral communication, analytical skills, data visualization and task management skills.

Responsibilities

Assist with running and servicing of the Concur financial request, travel, and expense systems to better support and improve unit business operations.
Work directly with MSU business unit faculty, staff and students to advise, support and consult in matters related to their service requests.
Collaborate with Accounting and Financial Business Application Support offices to develop and implement resolutions.
Follow-up on unprocessed card transactions to ensure expense processing remains current.
Gather, identify, interpret and use financial data to develop actionable reporting and steps that will improve travel booking, financial, and business compliance efficiencies; prepare analyze, and summarize various weekly, monthly, and quarterly operational results for use by various key stakeholders.
Provide informed recommendations related to MSU travel, financial, and business operations policies.
Develop, update, and present training and financial information resources, tools, and support services.
Assist employees with operational policy interpretation and systems support.
Develop and disseminate operational non-recurring communications regarding travel technology, financial performance, reports and metrics derived from data analysis, research, and vendor performance.
Assist with managing the Travel, Event, and WEX credit card programs.
Duties include issuing credit cards and customer service communications about the card program.