Operations Coordinator - Afternoon/Evening

Trenchless Today.•Clifton Park, NY

11d•Onsite

About The Position

Trenchless Today is seeking a highly organized, dependable, and proactive Operations Coordinator to support their field teams, customers, and project operations during the afternoon and evening shift. This role is crucial for keeping field operations organized, customers informed, schedules accurate, and teams prepared for successful projects. The Operations Coordinator acts as a vital link between field technicians, customers, project management, and the sales team, ensuring smooth daily operations and effective communication.

Requirements

2+ years of experience in operations coordination, dispatch, scheduling, construction administration, project coordination, customer service, or a similar fast-paced environment.
Strong organizational and time-management skills.
Exceptional attention to detail and accuracy.
Strong written and verbal communication skills.
Ability to manage multiple priorities and changing schedules simultaneously.
Comfortable communicating with field technicians, customers, managers, and other departments.
Strong computer skills and ability to quickly learn new software.
Comfortable using smartphones, tablets, Google Workspace, and digital job-management systems.
Ability to remain professional and solution-focused when handling scheduling changes or challenging situations.
Ability to work the 11:00 AM–7:30 PM shift consistently.
Excellent attendance and reliability.
Take ownership of assigned responsibilities.
Follow established processes and procedures consistently.
Communicate proactively rather than waiting to be asked.
Maintain accurate and thorough documentation.
Be comfortable holding others accountable for required information.
Work effectively both independently and as part of a team.
Maintain professionalism when communicating with customers and coworkers.

Nice To Haves

Experience in construction or field service operations.
Dispatching or technician scheduling experience.
Project coordination experience.
Experience with ServiceTitan or similar field-service management software.
Experience with Google Workspace.
Customer communication experience.
Experience in utility, plumbing, excavation, or construction industries.
Experience coordinating multiple field crews or service technicians.

Responsibilities

Coordinate daily field operations and support technicians throughout the afternoon and evening.
Monitor active projects and communicate schedule changes, delays, and project updates.
Maintain accurate schedules, project information, notes, and documentation within company software systems.
Communicate with customers regarding technician arrival times, project progress, scheduling, access requirements, and other project-related information.
Coordinate with field teams to ensure they have the necessary information, materials, equipment, and resources.
Review technician updates and follow up when required information or documentation is missing.
Ensure project notes, photos, videos, appointments, and other required information are entered accurately and on time.
Assist with resolving scheduling conflicts and operational issues as they arise.
Coordinate changes between field crews, customers, and internal departments.
Help prepare the following day's field schedule and confirm crews are prepared for upcoming projects.
Ensure important information from the afternoon and evening is properly documented and communicated for the next day's operations.
Maintain professional and responsive communication with customers throughout their project.
Support the Operations Department with additional administrative and project coordination responsibilities as needed.