Operations - Operations Coordinator

Kandor•Edmonton, AB

37d

About The Position

Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different. We live by five core values: Community First – Servant heart, respectful, pride of place, mindful. Not selfish. Above and Beyond – Finishing touch, go the extra step, give more. Not average. Accountability – Ownership mindset, do what we say, keep our word. No excuses. Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent. Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe. If these values resonate with you, keep reading. Position Title: Operations Coordinator Department: Operations Report to Director of Operations Manage: Nil Portfolio Focus: Internal facing, focused on efficiency, logistics, and quality control Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, Collections

Requirements

Alarm monitoring, dispatch, and call center experience
Proficiency in Microsoft applications and technical aptitude
Strong organizational and time management skills
Knowledge of security operations and ACD systems
Excelling customer service and communication skills
Ability to remain calm and make decisions in emergency situations
Strong attention to detail and ability to follow instructions
Positive attitude, self-motivated, and able to work in a fast-paced environment
Ability to work independently and collaboratively as part of a team.
Honesty, discipline, and commitment.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
Ability to maintain confidentiality and discretion.
Proven ability to influence and lead people.
Experience managing tight deadlines and multiple priorities.
Experience in a high-growth or entrepreneurial environment.
Flexibility in emotional intelligence to create buy-in and engagement.
Commitment to continuous self-directed learning and staying current with best practices.
Ability to create an engaging service environment.
Sense of humor and enthusiasm.
Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS).
Minimum of 6 months of experience in the security industry
Experience with integrated security systems (CCTV, Access, Intrusion)