Operations Coordinator

Topcon Positioning Systems•Bristol, PA

7d•Onsite

About The Position

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. At our company, the front counter is the heartbeat of daily operations. As a Front Counter Operations Coordinator, you’ll play a vital role in keeping projects moving, supporting customers, and keeping the location connected. This position is ideal for someone who thrives in a fast-paced, hands-on environment and takes pride in being the first point of contact for customers and field teams. You won’t just be filling a role, you’ll be supporting the crews and contractors who are building our communities. We value practical problem-solving, open communication, and a team-first mindset, and we’re committed to helping our employees grow alongside the business.

Requirements

High School Diploma or equivalent.
Experience in office administration or front-desk operations.
Strong customer service and interpersonal skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Experience with ERP systems (SAP experience a plus).
Ability to lift up to 50 pounds.

Nice To Haves

Preferred experience in inventory control, customer service, warehouse operations, or construction-related retail.
Basic sales support or marketing experience is a plus.

Responsibilities

Serving walk-in customers and managing all incoming phone calls.
Entering and updating sales and rental orders in coordination with the sales team, ensuring special handling or delivery requirements are documented.
Monitoring open sales and purchase orders to ensure accurate and timely shipping or fulfillment.
Performing weekly cycle counts and coordinating mobile inventory counts with sales representatives.
Coordinating inventory transfers between locations.
Working closely with the service department to ensure timely turnaround of customer equipment.
Updating and maintaining inventory, sales, and rental records in the ERP system.
Processing vendor invoices and forwarding them to the accounting department.
Reconciling petty cash and ensuring all checks and cash transactions are submitted to accounting.
Monitoring sales activity, troubleshooting customer or internal issues, and coordinating equipment pickup or delivery as needed.