Part-Time Operations Coordinator - Food and Wellness Network

Public Health Management Corporation•Philadelphia, PA

About The Position

The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies; handles requests for service; greets clients during program hours, collects intake information; manages data; assembles packages for families; generates required reports; and provides additional support and data on an as-needed basis. The FAWN Operations Coordinator acts as the on-site task manager for all volunteers while at the pantry. This position reports to the FAWN Program Director.

Requirements

Good interpersonal skills
Comfortable working in a fast-paced environment
Good organizational and problem-solving skills
Comfortable with conflict management and having difficult conversations
Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested
Skills in typing, basic computer operations, and Microsoft applications (e.g., PowerPoint, Excel, etc.)
Comfortable working with numbers
Completes paperwork and other responsibilities in a timely and accurate manner; maintains an organized work environment
Able to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done
Culturally sensitive to the needs and diversities of multicultural communities
Able to meet the physical requirements of the position (managing food loading, storing food, and preparing food bags)
Minimum of 2 years of experience related to hunger relief, food services, or social services

Responsibilities

Manages on-site operations for FAWN pantries and liaises with site contacts when relevant
Orders food weekly, accepts deliveries, and assists with restocking supplies, including the breakdown of large volume purchases
Coordinates the packing of bags for other Turning Points programs and partners
Assists with calls to FAWN inquiring about the program; collects intake data, including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments
Greets clients during distribution hours and ensures that all clients have completed intake prior to receiving pantry resources, if relevant
Collects and records data for FAWN (e.g., food purchased; donations received; households served; food distributed; etc.)
Participates in arranging deliveries of in-kind donations to FAWN, sorting donations, and arranging the distribution of donations to FAWN clients as appropriate
Coordinates logistics for pop-up pantries when relevant
Recruits a volunteer base to support pantry operations, including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours
Monitors, coordinates, and manages volunteers at FAWN pantries, including facilitating meetings and trainings
Orients new volunteers to all TPFC and FAWN pantry policies, procedures, and expectations
Develops social media content and communication material for FAWN
Supports partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients based on their needs
Support the Case Management program where needed
Attends mandatory training programs provided by Philabundance
Reports any problems/risk management issues to the FAWN Program Director
Participates in staff meetings, team meetings, and supervisory meetings as scheduled
Participates in the quality improvement process and training activities
Maintains coherence with Turning Points for Children’s vision, mission, and goals
Maintains the highest ethical standards in organizational operations and individual professional conduct
Performs other duties and projects as assigned by supervisor or executive management