Operations Coordinator - Houston

Richemont•Houston, TX

18d

About The Position

The Operations Coordinator contributes to the boutique’s commercial success by upholding Maison compliance and achieving operational excellence. In a dynamic, collaborative environment, the role manages day-to-day processes and provides administrative support for transactional activities, financial compliance, logistics, inventory control, and the implementation of policies and procedures. The coordinator supports boutique operations, client-facing teams, and management by maintaining effective workflows, accurate transactions, appropriate product handling, organized inventory and supplies, and successful audits. The role also contributes to a positive, productive boutique environment and develops knowledge of Cartier’s heritage, values, and industry.

Requirements

Excellent computer skills and ability to use technology.
MS Office experience required.
Excellent analytical, organizational, and interpersonal communication skills.
Ability to work in a fast-paced, evolving environment.
Strong understanding of internal and external client service needs and priorities.
Ability to move packages and products frequently.
Strong attention to detail and ability to manage multiple tasks accurately and precisely.
Collaborative approach, a can-do attitude, and ability to foster a united work environment.
Intellectual curiosity and passion for learning.
Must be available to work retail hours, including weekends, and travel for training as needed.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Previous operations experience in luxury retail, service, or hospitality is a plus.
SAP knowledge preferred.
Additional language skills are a plus.

Responsibilities

Ensure understanding and execution of Maison policies and procedures, and promote compliance across the boutique team.
Coordinate efficient opening and closing procedures and assist with boutique setup and breakdown as needed.
Manage product movement into, out of, and within the boutique, including shipments, transfers, and consignments; maintain quality control and help prevent stock losses.
Follow appropriate care, handling, packing, shipping, and receiving procedures for products, particularly high-value creations.
Monitor financial aspects of boutique sales and ensure daily transactions and paperwork are submitted to corporate teams accurately and on time.
Support other transactional flows, including ecommerce, to enable efficient operations and a seamless client experience.
Coordinate daily, weekly, and monthly inventory counts and stock movements in preparation for annual inventory.
Maintain Cartier standards for the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
Manage boutique supply inventory and replenishment for sales, hospitality, and back-of-house areas; oversee ordering and support Lean/5S storage organization strategies.
Assist with care service responsibilities, including client repair flows, reports, and monthly inventory and reconciliation.
Support boutique audits and partner with management to implement and execute action plans.
Communicate and solve problems effectively in partnership with boutique management and peers.
Assist with special projects and consistently reach and aim to exceed KPIs.
Develop fundamental Cartier brand knowledge and remain current on industry news, competition, and community connections.
Share and collaborate with regional and network peers on operational best practices.
Contribute to a collaborative, positive boutique environment, share feedback and information, and embrace diverse perspectives.
Take on transversal duties as needed and participate in the network Operations community.