Operations Coordinator (In Store) - Salt Lake City, UT

Tiffany & Co•Salt Lake, UT

6d•Onsite

About The Position

Tiffany & Co. is seeking an Operations Coordinator for its store in Salt Lake City, UT. This role is responsible for all back-of-house operations, supporting store leadership in key initiatives to drive sales and enhance the client experience. The Operations Coordinator acts as a key holder and may serve as the manager on duty in the absence of a manager, performing duties such as order fulfillment, inventory management, and client service coordination. The position requires a passion for client service, a commitment to the Tiffany brand, and the ability to uphold the 'Tiffany Experience' which includes creating connections, providing personalized experiences, and honoring the Tiffany legacy. The company is dedicated to recognizing and rewarding excellence and fostering a workplace aligned with exquisite craftsmanship, timeless design, and corporate sustainability.

Requirements

2-3 years of prior retail experience in retail operations.
Comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong Analytical skills.
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Perform all back of house operations in a Tiffany store.
Partner with store leadership on key initiatives that support the team and drive sales goals.
Act as a key holder and manager on duty when a manager is unavailable.
Coordinate order fulfillment, manage inventory, and coordinate client service activities.
Open and close the store.
Deepen client relationships to drive lifetime loyalty and spend.
Carry out operations and sales support functions to achieve or exceed sales plans.
Capture customer data during interactions to cultivate new and existing customers.
Act as Guest Experience Manager, key holder, and carry out opening and closing procedures in the absence of a manager.
Drive business through key product pillars.
Elevate the in-store experience by consistently delivering memorable moments.
Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
Demonstrate Client Experience Behaviors identified within the TEI program.
Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.
Provide exceptional operational support to drive sales and service.
Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
Ensure compliance with all internal control procedures and maintain inventory accuracy.
Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately.
Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
Take the lead, partnering with the operations professional to ensure operational excellence in all tasks.