Operations Coordinator

ASM Global • Houston, TX

4d • Onsite

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Operations Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Operations Coordinator to join our Operations team. Under general supervision, coordinates, supervises, and directs personnel, subcontractors, and the daily activities involved in the successful execution of events and maintenance of the facility by performing the following duties personally or through subordinate supervisors. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Requirements

• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Must possess a thorough understanding of facility’s layout, and operational equipment.
• Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.
• Have experience with the principles and techniques of supervision, training, budget preparation and purchasing.
• Understand and work from general instructions, specifications, sketches, event documents and preventive maintenance schedules.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Ensuring and following safety measures and regulations for forklift operation.
• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
• Position may be required to work outdoors and is exposed to the elements (heat, rain, etc.)
• Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.
• Work independently, exercise judgement and initiative.
• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.
• Bachelor’s degree from an accredited four-year college or university.
• Three (3) years related experience and/or training in the public assembly facility industry in a supervisory or management position, or an equivalent combination of education and experience.
• Operate a personal computer using Outlook, Windows, Word, Excel and other standard office equipment.
• Be licensed to operate a motor vehicle in the United States.

Responsibilities

• Assist with all aspects of operations including supervision, event coordination, equipment maintenance, event staffing, setups and changeovers, event services, fire and life safety and customer service.
• Train staff on all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures.
• Prepare work schedules, set staffing responsibilities, and review quantity and quality of work performed.
• Schedule full/part-time employees and subcontracted service providers (stagehands, Temp labor, etc.) according to event demands.
• Investigate, analyze, and resolve operational problems and complaints.
• Act as a liaison with tenants, contractors, and facility users as needed.
• Maintain equipment and inventory, including ordering all necessary supplies and materials and coordinate needed equipment with the Operations Department or outside service contractors as needed.
• Report irregularities, discrepancies, damage or loss of property or any other safety concerns to supervisor.
• Carries out supervisory responsibilities in accordance with all policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager