Operations Coordinator

Ayuda • Washington, DC

10d • Hybrid

About The Position

The Operations Coordinator supports Ayuda’s day-to-day operational workflows, with a primary focus on front-line operations support, equipment and purchasing coordination, shared-system accuracy, and administrative workflow follow-through. The role helps ensure that operations requests are acknowledged, tracked, communicated, and completed in a timely and organized way, and that critical operational information is maintained in shared systems so work remains visible and recoverable across the team.

Requirements

• Must be legally able to work in the United States and maintain proper work authorization throughout employment.
• Must be able to meet the physical requirements of the position presented in a general office environment.
• Experience in operations, office administration, administrative coordination, or similar support work.
• Strong organizational and follow-through skills.
• Ability to manage multiple requests and deadlines at once.
• Strong written communication and customer-service orientation.
• Comfort maintaining accurate records and using shared workflow systems.
• Ability to identify and escalate issues proactively.
• Ability to work collaboratively with staff across departments.

Nice To Haves

• Experience supporting purchasing, onboarding/offboarding, office operations, or equipment coordination preferred.
• Experience with systems such as SharePoint, Monday.com, HRIS platforms, or similar tools preferred.

Responsibilities

• Monitor and triage incoming operations requests through designated team systems.
• Acknowledge, assign, and track requests through completion in accordance with team service standards.
• Ensure requests received by email, chat, or other channels are entered into the appropriate shared tracking system.
• Communicate status updates to requesters and follow up on open items until resolved.
• Escalate delays, blockers, or unclear ownership promptly.
• Maintain accurate, up-to-date records in operations tracking systems, including request boards, inventory records, and project/task trackers.
• Ensure open work includes clear status, next steps, ownership, and supporting notes.
• Use designated shared folders and systems as the team’s source of truth for in-progress and completed work.
• Help ensure team-owned documents are stored in SharePoint or other approved shared systems rather than personal storage locations.
• Coordinate laptop and other staff equipment orders, setup, deployment, replacement, and tracking.
• Maintain accurate inventory and asset records, including assignment, status, and key lifecycle information.
• Support onboarding for new hires and interns by preparing and coordinating assigned equipment and related setup tasks.
• Serve as a first point of contact for routine staff technology requests and troubleshoot or route issues as appropriate.
• Coordinate with vendors and internal staff on equipment repairs, replacements, software installation requests, and related follow-up.
• Ensure technology-related requests are accurately tracked in shared systems and communicated through resolution or handoff.
• Support purchasing workflows, including quotes, disbursement request forms, receipts, and documentation.
• Maintain organized records related to operations purchasing and vendor activity.
• Coordinate with approved vendors on routine operational requests, orders, and follow-up.
• Support staff with operational questions related to purchasing, equipment, and office processes.
• Assist with administrative office support tasks such as business card orders and related logistics.
• Support recurring operational processes and deadlines, including documentation and routine administrative follow-up.
• Support onboarding and offboarding logistics as assigned, including equipment coordination and administrative setup tasks.
• Assist in maintaining operational readiness for new hires, interns, and departing staff.
• Help ensure relevant onboarding/offboarding tasks and records are updated in shared systems.
• Document recurring workflows and maintain clear process materials for key operational tasks.
• Help ensure work can be transitioned smoothly during absences, staff changes, or team backup situations.
• Participate in process improvement efforts to strengthen consistency, visibility, and service quality across operations workflows.

Benefits

• Platinum-level medical insurance plan 100% employer-paid
• Dental and vision insurance 100% employer paid
• Long-term disability insurance 100% employer paid
• Life and AD&D insurance 100% employer paid
• Pre-tax 401(k) with Employer match on first 3% of salary
• Vacation Days: 21 days per year until year 3, 27 per year in years 3-7 and 33 days per year after 7 years employment.
• Employees begin with 3 days of vacation leave.
• New employees begin with 5 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year
• 12 weeks paid parental leave
• 24 days paid holidays and staff wellness days, including Winter Break, the last week of the year
• Job-related professional development fees (including annual state bar dues and professional memberships)
• Flexible work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed