Operations Coordinator (Utilities Vertical)

Zeitview•Philadelphia, PA

3d•$50,000 - $64,000•Remote

About The Position

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. As an Operations Coordinator you will be responsible for the coordination and execution of operational activities, predominantly within North America, across the Zeitview Utilities vertical. In doing so, you are dedicated to helping Zeitview meet its operational OKRs. In this role, you will provide project management of multiple, simultaneous field projects, while demonstrating operational excellence, resulting in delighted customers.

Requirements

1-3 years experience in operations, logistics, project coordination, or a similar role, preferably in a fast-paced, client-facing environment
Exceptional organizational skills and meticulous attention to detail, with the ability to manage multiple moving parts accurately
Able to work remotely and coordinate effectively with a fully remote workforce
Interested in technology and the drone space. Drone experience, knowledge of UAV operations and regulations is a plus
Demonstrated ability to remain calm, focused, and solution-oriented under pressure and in rapidly changing situations
Proficiency in using scheduling tools, project management software, Google Suite (Sheets and Docs), and Slack
High degree of accountability and ability to work independently with minimal supervision.
Flexible and adaptable, with a proactive approach to problem-solving and a willingness to take ownership of tasks
Strong interpersonal and communication skills, in English with the ability to serve as a professional and effective liaison between clients and pilots in the field

Nice To Haves

Drone experience, knowledge of UAV operations and regulations is a plus
Bachelor's degree preferred

Responsibilities

Work within the Operations team to conduct pre, during, and post mission planning, mission execution and data quality check in assigned verticals demonstrating operational excellence resulting in delighted customers
Coordinate with customers and Zeitview Sr FOS (Sr. Field Operations Specialist) to understand logistics and scheduling constraints in order to support safe and efficient project execution
Work with Field Leads to project manage field operations for data collection, solving / escalating issues that arise, while proactively communicating with and setting customer expectations
Possess an understanding of drone capabilities, drone and airspace regulations/applications, and follow procedures within Zeitview’s standard operating procedures
Solve problems in real-time and ensure delivery of high quality Zeitview deliverables to our customers whether that is a customer concern relating to scope, software concerns, SME reporting, billing, or a field related issue that needs instant resolution from a Sr. FOS.
Provide ad-hoc support to Sr. FOS’s and customers for general inquiries
Possess an understanding of Zeitview’s online, desktop, and mobile software platforms.
Work directly with internal teams to understand, execute, and troubleshoot projects effectively, such as Account Management and field QAQC (file bug reports)
Maintain awareness and visibility to the pipeline for your assigned vertical to ensure nothing falls through the cracks in all statuses and execute all statuses accordingly
Identify gaps in processes and procedures, and report these to your Operations Manager
All other duties as assigned