Operations Coordinator - Houston

Richemont•Houston, TX

19d

About The Position

The Operations Coordinator contributes to the boutique’s commercial success by upholding Maison compliance and achieving operational excellence. In a dynamic, collaborative environment, the role manages day-to-day processes and provides administrative support for transactional activities, financial compliance, logistics, inventory control, and the implementation of policies and procedures. The coordinator supports boutique operations, client-facing teams, management, and peers by maintaining effective processes, sharing operational best practices, and contributing to a positive and productive boutique environment. The role is expected to demonstrate Cartier’s standards, support client service needs, and consistently reach and aim to exceed KPIs.

Requirements

Excellent computer skills and ability to use technology.
MS Office experience is required.
Availability to work retail hours, including weekends, and travel for training as needed.
Ability to work in a fast-paced, evolving environment.
Excellent analytical, organizational, and interpersonal communication skills.
Strong understanding of internal and external client service needs and priorities.
Ability to move packages and products frequently.
Strong attention to detail and ability to handle multiple tasks accurately and precisely.
Collaborative approach and ability to foster a united work environment with a can-do attitude.
Intellectual curiosity and passion for learning.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Additional language skills.
Previous operations experience in luxury retail, service, or hospitality.
SAP knowledge.

Responsibilities

Ensure proper understanding and execution of Maison policies and procedures, and promote compliance across the team.
Coordinate efficient boutique opening and closing procedures.
Manage product movement into, out of, and within the boutique, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
Handle products with care and follow appropriate packing, shipping, and receiving procedures, particularly for high-value creations.
Monitor financial aspects of boutique sales and ensure daily transactions and paperwork are submitted to corporate teams accurately and on time.
Support transactional flows such as ecommerce to enable efficient operations and a seamless client experience.
Coordinate daily, weekly, and monthly inventory control processes and stock movements in preparation for annual inventory.
Uphold Cartier standards for the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
Partner with client-facing teams to manage boutique supplies, replenishment, ordering, and Lean/5S storage organization.
Assist with care service responsibilities, including client repair flows, reports, and monthly inventory and reconciliation.
Support boutique audits and partner with management to implement and execute action plans.
Participate in boutique setup and breakdown for opening and closing as needed.
Communicate and problem-solve effectively with boutique management and peers.
Assist with special projects as needed and consistently reach and aim to exceed KPIs.
Develop knowledge of Cartier’s heritage and values, and stay current on industry news, competition, and community connections.
Share and collaborate with regional and network peers on operational best practices.
Maintain an approachable and professional image consistent with Cartier standards.
Contribute to a collaborative boutique environment, improve operational processes, and offer ideas and solutions to client-facing teams.
Take on transversal duties beyond everyday responsibilities when needed.
Demonstrate Cartier competencies and behaviors, share feedback and information transparently, embrace diverse perspectives, and participate in the network Operations community.