Operations Coordinator-Delnor OPIC Part Time Days

Northwestern Memorial Healthcare•Geneva, IL

4d•Onsite

About The Position

The Operations Coordinator supports the mission, vision, and values of Northwestern Medicine and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. This is an onsite, part-time position with a schedule of Mondays, Wednesdays, and Fridays from 8:00 a.m. to 4:30 p.m. The role supports front-line clerical and financial staff, coordinates patient scheduling and resource allocation, and helps optimize patient access, care hours, safety, satisfaction, cost savings, and operational efficiency. It oversees information flow with collaborating administrative offices, maintains patient safety, dignity, and confidentiality, and works with IT to resolve practice technology needs. The coordinator monitors daily activity for procedural compliance and helps resolve complex situations involving patients, staff, and customers, consulting a manager for guidance as needed.

Requirements

Bachelor’s degree, or at least five years of work experience in an outpatient center in lieu of a degree.
At least three years of work experience in a medical or related business.
Comprehension of insurance plans, including HMO, PPO, POS, commercial, Medicare, and Medicaid.
Solid understanding of patient flow in an outpatient setting.
Working knowledge of EPIC electronic medical record software, Microsoft Teams, Word, and Excel.

Nice To Haves

Experience with financial clearance center operations.
Experience scheduling patients for outpatient infusion therapy.

Responsibilities

Support and direct the office’s front-line clerical and financial staff.
Manage patient schedules using templates and optimize patient care hours to enhance productivity.
Oversee the flow of patient information to and from collaborating administrative offices.
Ensure patient safety, dignity, and confidentiality are maintained at all times.
Use tools and resources to support staff and enhance efficiency.
Identify the practice’s technical needs and work with IT to resolve issues involving phones, copiers, fax machines, PCs, and other equipment.
Monitor daily activity to ensure compliance with procedures.
Resolve complex situations involving patients, staff, and customers, consulting with a manager for guidance as needed.
Schedule patients and allocate resources across operating hours to maximize patient access, safety, and satisfaction, as well as cost savings and operational efficiency.
Complete other duties as assigned.