Operations Coordinator-Delnor OPIC Part Time Days

Northwestern Memorial Healthcare • Geneva, IL

5d • $26 - $37

About The Position

The Operations Coordinator supports the mission, vision, and values of Northwestern Medicine and ensures that office operations comply with organizational policies, ethical standards, and applicable regulatory and accreditation requirements. This part-time role is scheduled Mondays, Wednesdays, and Fridays from 7:30 a.m. to 4:00 p.m., for 24 hours per week (0.6 FTE). The coordinator oversees front-line clerical and financial staff, daily practice operations, scheduling and resource allocation, cash management, service quality, and operational efficiency.

Requirements

• Bachelor's degree, or at least five years of work experience in an outpatient center in lieu of a degree.
• At least three years of work experience in a medical or related business.
• Comprehension of insurance plans, including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a provider office.
• Leadership experience.
• Working knowledge of medical software, Microsoft Word, and Excel.

Nice To Haves

• Knowledge of CPT and ICD-10 coding.
• Supervisory experience.
• Experience managing or supervising daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Supervise and direct front-line clerical and financial staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day-to-day office operations within budget guidelines.
• Manage provider schedules and templates to optimize patient care hours and productivity.
• Schedule staff and allocate resources to maximize patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
• Conduct accurate cash management, including overseeing co-pay and patient-balance collections, in-house cash balances, and bank deposits.
• Ensure service excellence and perform service recovery when needed.
• Manage office supplies within budget.
• Ensure accurate data collection and entry by site staff through training and compliance monitoring, and oversee information flow to and from central administrative offices.
• Participate in regular practice staff meetings and attend and actively participate in manager and supervisor meetings.
• Maintain patient dignity and confidentiality.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and improve efficiency.
• Provide input into staff performance reviews and, as needed, participate with the manager in conducting reviews.
• Provide one-to-one coaching and mentoring.
• Plan, execute, and resolve routine technical needs of the practice, including phones, copiers, fax machines, and PCs.
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
• Develop and implement policies and procedures to support the practice.
• Complete other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.
• A range of benefits intended to support employees' physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level