Operations Coordinator

Intelcom • Kelowna, BC

6d • Onsite

About The Position

At the Heart of the Chain, this role supports and maintains warehouse systems to ensure operational efficiency. The Operations Coordinator will assist in various warehouse functions including unloading trailers, scanning and sorting packages, conducting van audits, and supporting shipping, receiving, dispatching, and inventory management. This role also involves processing returns, handling customer pickups, resolving delivery issues, preparing reports, and training new employees. The work environment is a fast-paced warehouse setting with shift-based schedules.

Requirements

• PM Shift availability
• Ability to work in a fast-paced warehouse setting
• Proficiency in scanning, sorting, and processing packages
• Experience with shipping, receiving, dispatching, and inventory management
• Familiarity with warehouse systems and operational efficiency
• Ability to process returns and complete documentation
• Customer service skills for handling pickups and inquiries
• Problem-solving skills for delivery issues
• Ability to escalate issues to management
• Skills in report preparation and record maintenance
• Data entry capabilities
• Training and mentoring abilities
• Adherence to Health & Safety protocols
• Ability to maintain a clean and organized work environment

Nice To Haves

• Experience with broker returns and return-to-clients shipments
• Experience with customer service via phone and email

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Benefits

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed