Operations Coordinator, Home Hospital

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Join an innovative care model that brings hospital-level care directly into patients’ homes. The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process. This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care.

Requirements

High school diploma or equivalent
2–3 years in an administrative or operational support role, ideally in healthcare

Nice To Haves

Associate’s degree (experience can be accepted in lieu of degree)
Knowledge of hospital operations and regulatory requirements is a plus
Knowledge of EPIC is a plus

Responsibilities

Serve as a liaison across departments, teams, and external partners
Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
Provide onsite operational support: manage supplies, equipment, scheduling, and day-of admission logistics
Assist with arranging vendor services such as meal delivery, infusion services, or home health support
Conduct face-to-face interactions and telephonic outreach with patients and families
Track and report daily census and other operational metrics
Conduct safety and criteria screenings and assist with patient consenting
Support compliance with regulatory, quality, and patient safety standards
Maintain supply levels, organize materials, and build supply kits for admission
Collaborate with administrative managers across Home Hospital sites
Assist with onboarding and provide general administrative support as assigned