Operations Coordinator

Marsh McLennan • Montreal, QC

28d • Hybrid

About The Position

We are seeking a talented individual to join our Wealth Consulting team at Mercer. This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. Mercer is uniquely qualified to help organizations design and execute sophisticated workforce strategies, whether it’s for a multinational organization or a local company attempting to grow within its market. We provide best-in-class consulting, rigorous analytics, and data-driven insights that help organizations make fact-based decisions. As an Operations Coordinator, you will work with clients around the world to engage their most important assets, their people. This is a great opportunity to contribute to a team that partners with senior executives, and HR leaders to optimize business performance through strategies that better manage, reward, and engage their people. Mercer provides clients with a range of integrated solutions across multiple practice areas: Rewards and Talent Strategy, Health and Wellbeing, as well as Wealth Strategies from retirement plans to investments.

Requirements

• 5+ years of relevant administrative/operations experience in consulting or a corporate environment, including proven people management experience or desire to grow in such a people role.
• Demonstrated knowledge of billing, revenue monitoring and recruiting processes.
• Experience managing or supporting a distributed team (Canada-wide) of 15–20 people is preferred.
• Strong comfort and experience working in a metrics-driven environment; appetite for using data to drive decisions and improvements.
• Familiarity with pipeline management and a willingness to learn and support sales-oriented processes and consultant engagement.
• Excellent interpersonal, verbal and written communication skills; ability to influence and partner effectively with senior stakeholders.
• Strong coaching, mentoring and performance management skills, including experience applying discipline processes in a fair and consistent manner.
• Superior organizational skills, attention to detail, and the ability to prioritize and work under tight deadlines.
• Proficiency with Microsoft Office advanced Excel skills required; strong PowerPoint skills preferred.
• Experience with data analysis, project management and presentation design.
• Excellent communication and presentation skills in French and English, as the position requires regular interaction with clients outside of Quebec, as well as collaboration with other members of the Wealth team outside of Canada.

Nice To Haves

• Strong comfort in working in a highly metrics driven environment.
• Experience with WorkDay.

Responsibilities

• Lead and manage a Canada-wide team of 15–20 colleagues (billing coordinators, administrative assistants, billing specialists, operational support staff), ensuring clear role definitions, appropriate workload distribution, and effective resource optimization.
• Oversee onboarding and integration of newly hired Administrative Assistants: coordinate training schedules, plan and deliver initial orientation and workflow integration, and act as the primary point of contact for new team members during transition.
• Manage daily workflow coordination for the team: issue coverage notes, organize schedules, delegate overflow work, and ensure continuity of support for consultants and clients.
• Provide ongoing coaching, mentoring and performance management: conduct mid-year and year-end reviews, set objectives, monitor progress, address performance issues, and implement disciplinary processes when required in alignment with corporate policy.
• Deliver and coordinate comprehensive administrative support when required: travel coordination, calendar management, preparation and submission of expense reports, document preparation, and correspondence support.
• Conduct peer reviews and quality checks of documents and deliverables prior to distribution to guarantee accuracy and adherence to standards.
• Monitor billing and revenue-related processes, support revenue monitoring and reporting, and collaborate with billing specialists to ensure accurate and timely invoicing and revenue recognition.
• Support recruiting processes and consultant follow-up as needed.
• Lead transformation and continuous improvement initiatives within the team: identify process improvements, implement best practices, drive change adoption, and measure results using relevant metrics.
• Ensure compliance with established corporate standards and internal controls; oversee secretarial and support services to maintain efficient business support operations.
• Maintain consistent and effective communication with senior consultants, senior leaders and peer coordinators across the organization to align priorities and expectations.

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees