Operations Coordinator
About The Position
We are seeking a highly organized and proactive Operations Coordinator to support the day‑to‑day functions of our community‑based behavioral health programs. This position is critical to ensuring smooth operations, strong communication, and consistent compliance across field‑based services. This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and takes initiative in supporting both staff and program performance. The Operations Coordinator plays a key role in maintaining workflow efficiency, supporting documentation standards, and helping ensure high‑quality service delivery for the individuals we serve.
Requirements
- Registered as a QMHP, QMHP-T with the VA Board of Counseling
- Valid driver’s license and reliable transportation
- Experience in community‑based behavioral health services
- Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment
- Excellent written and verbal communication skills
- Knowledge of DBHDS, Medicaid/DMAS, and HIPAA requirements related to documentation and service delivery
- Proficiency with Electronic Health Records (EHR) systems and Microsoft Office
- Ability to maintain professionalism, confidentiality, and sound judgment
- Ability to work independently while collaborating effectively with teams
Responsibilities
- Coordinate daily operations and workflow across community‑based programs
- Support caseload assignments, staff scheduling, and service coordination
- Manage and track service authorizations, including start/end dates and renewal timelines to avoid service gaps
- Monitor incoming referrals, assist with intake processes, and ensure timely assignment and follow‑up
- Review documentation for accuracy, completeness, and compliance with regulatory standards (DBHDS, Medicaid, HIPAA)
- Maintain tracking systems for assessments, renewals, and required documentation deadlines
- Serve as a point of contact for staff requiring operational or administrative support
- Facilitate communication between field staff, case management teams, and leadership to maintain consistency and efficiency
- Participate in team meetings and support coordination of care and service transitions
- Assist with onboarding, training, and ongoing support for new and existing team members
- Maintain organized digital records and generate reports on caseload activity and compliance metrics
- Identify opportunities to improve workflow efficiency and program performance
Benefits
- Health, dental, and vision insurance
- Paid time off
- Retirement plan options
- Ongoing training and professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
