Operations - Operations Coordinator

Kandor•Burnaby, BC

18h

About The Position

The Operations Coordinator role is an internal-facing position focused on enhancing efficiency, managing logistics, and ensuring quality control within the operations department. This role involves a variety of responsibilities including HR and employee administration, scheduling and operations support, equipment and logistics management, and compliance and quality assurance.

Requirements

Minimum of 6 months of experience in the security industry.
Alarm monitoring, dispatch, and call center experience.
Proficiency in Microsoft applications and technical aptitude.
Strong organizational and time management skills.
Knowledge of security operations and ACD systems.
Excellent customer service and communication skills.
Ability to remain calm and make decisions in emergency situations.
Strong attention to detail and ability to follow instructions.
Positive attitude, self-motivated, and able to work in a fast-paced environment.
Ability to work independently and collaboratively as part of a team.
Honesty, discipline, and commitment.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
Ability to maintain confidentiality and discretion.
Proven ability to influence and lead people.
Experience managing tight deadlines and multiple priorities.
Experience in a high-growth or entrepreneurial environment.
Flexibility in emotional intelligence to create buy-in and engagement.
Commitment to continuous self-directed learning and staying current with best practices.
Ability to create an engaging service environment.
Sense of humor and enthusiasm.
Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS).
Experience with integrated security systems (CCTV, Access, Intrusion).

Nice To Haves

Education in criminology, emergency management, justice, or security management.

Responsibilities

Manage payroll discrepancies, vacation and leave requests, and employment verification.
Coordinate resignations, terminations, disciplinary meetings, and performance improvement plans.
Oversee onboarding and offboarding processes, probationary reviews, and tracking of certifications/license renewals.
Maintain employee files and conduct exit interviews.
Manage shift coverage, overtime approval, post orders, and site-specific SOPs.
Plan deployments for special events and maintain job boards and shift assignments.
Coordinate site audits and follow-up.
Manage uniform issuance, equipment allocation, and inventory control.
Track fleet vehicle usage and maintenance schedules.
Investigate and follow up on lost/stolen equipment.
Track incident reports and escalate as needed.
Conduct license and compliance audits.
Track WCB claims and coordinate return-to-work.
Ensure employee compliance with training and documentation.
Participate in regular operations meetings.
Participate in various committees when assigned.
Perform other duties as reasonably assigned.