Operations Coordinator

RMC Group of Companies•Edmonton, AB

19h•Hybrid

About The Position

We are currently seeking a highly organized, detail-oriented, and proactive Operations Coordinator to join our Residential Flatwork team. In this role, you will serve as a critical link between home builders, subcontractor crews, and our internal production and customer service teams. You will be primarily responsible for the accurate and timely creation, issuance, and management of purchase orders, ensuring concrete orders and aggregate are delivered on time and within scope. This is a fast-paced, high-accountability role that plays a direct part in keeping our residential projects running smoothly.

Requirements

2+ years of previous experience in an administrative, coordination, or customer-facing role.
Experience working within the concrete, home building, or broader construction industry.
Previous experience with SupplyPro or similar construction billing and purchase order management software.
Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment.
Strong verbal and written communication skills
Proven ability to deliver exceptional customer service over the phone and email.
High attention to detail and accuracy when entering data.
Reliable, accountable, and self-motivated with a strong work ethic
Continuous improvement mindset.
Above average computer literacy with the ability to learn new systems.

Nice To Haves

Proficiency in Dynamics Business Central would be considered a strong asset
Post-secondary degree or diploma in Business Administration, Construction Management, or a related field is preferred.
Familiarity with residential construction workflows, flatwork scopes, and builder-contractor relationships is an asset.

Responsibilities

Receive, file, and accurately enter purchase orders from home builders into SupplyPro, ensuring all data is complete and up to date.
Issue purchase orders to subcontractor crews in a timely manner, ensuring all scope, scheduling, and site requirements are clearly communicated.
Generate and provide work orders to the customer service team to support accurate concrete placement and on-time delivery.
Create and issue purchase orders for concrete orders, staying current with evolving customer needs, project timelines, and design changes.
Facilitate the billing, tracking, and ordering of aggregate alongside the logistics team members.
Communicate proactively with field superintendents regarding order changes, scope adjustments, and site requirements, and accurately record all interactions and updates in SupplyPro.
Provide cross-functional coverage and administrative support to the Residential Team, including the Accounting Administrator, Production Manager, and Superintendents as required.
Champion the safety culture at RMC including completing weekly HSE reviews, participating in safety meetings, wearing PPE, identifying workplace hazards, following safe work practices, etc.
Perform other duties as assigned in support of team and operational objectives.