Title Operations Coordinator

Mortgage Connect LP•Moon Twp, PA

5d•Onsite

About The Position

As the Title Operations Coordinator for Inspire Closing Services, you will work directly with the Title Operations Team Leader and be responsible for assigning orders, following up on orders, managing vendor costs, turn times and quality. Additionally, you will monitor SLA’s with the internal staff to ensure we mitigate delays to ensure the product is delivered timely to the clients.

Requirements

High school diploma or equivalent
Minimum 1 year(s) practical work experience within the real estate industry or vendor management service
Working knowledge of real estate titles
Proficiency with personal computers, MS Office and office equipment
Ability to be goal and detail-oriented, persistent and motivated, possess high level of initiative, ability to handle stressful situations, meet deadlines, work well in team environments and carry out responsibilities with minimal supervision
Control client communications and conflict resolution, providing two-way communication between client and organization, communicating client’s expectations, goals and interests, researching needs as necessary
Experience at working both independently and in a team-oriented, collaborative environment
Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
All onboarding employees will be required to complete a pre-employment background check and drug screening.

Responsibilities

Assign new title orders as they appear on dashboard
Follow up on title orders daily
Process incoming documents/fax folder, as necessary
Monitor group email and process incoming requests
Monitor vendors for quality, turn times and fees
Review Callback Sheets from vendors, i.e. work on rejected files
Update internal contacts and client contacts regarding order status as necessary
Answer incoming calls to title department as necessary
Work on any other projects assigned by team leader/manager
Reports, in conjunction with Dashboard/Notifier, which includes the Review Daily, Title WIP, and WIP
All other duties as assigned