Operations Coordinator

GardaWorld • Ottawa, ON

19d • CA$53,000 - CA$65,000 • Onsite

About The Position

Join GardaWorld. Make a Difference! At GardaWorld, we operate in an environment where precision, coordination, and operational efficiency are at the core of everything we do. We are currently seeking an Operations Coordinator to support our field teams and ensure smooth day-to-day operations within a structured, high-volume, and highly regulated environment.

Requirements

• 1 to 3 years of experience in a similar role (coordination, operations, administration, or workforce support)
• Strong organizational skills and the ability to manage multiple priorities effectively
• High level of accuracy and attention to detail
• Comfortable working in a structured, fast-paced, and high-volume environment
• Proficiency with basic computer applications, including Microsoft Outlook, internet-based tools, Excel, and workforce management systems
• Strong verbal and written communication skills in English
• Ability to work independently while collaborating effectively with operational teams

Nice To Haves

• Experience working in a unionized environment
• Knowledge of the security industry or operational environments
• Experience with workforce scheduling tools (e.g., GSked)
• Bilingualism (English and French) is considered an asset

Responsibilities

• Assist with workforce scheduling in collaboration with field teams
• Review timesheets and resolve discrepancies as needed
• Manage leave requests and vacation scheduling
• Follow up on invoicing and payroll adjustments
• Maintain and update internal systems (e.g., schedules, employee records)
• Coordinate the distribution and tracking of uniforms and operational equipment
• Coordinate follow-ups related to employee files (absences, employee movements, compliance requirements)
• Ensure adherence to company procedures, collective agreements, and regulatory requirements
• Participate in occupational health and safety initiatives
• Support recruitment and staffing activities
• Participate in candidate interviews and employee onboarding activities
• Coordinate training activities in collaboration with operations teams
• Provide day-to-day support to managers and field teams
• Participate in operational meetings and client follow-up activities as required
• Respond to ad hoc requests and urgent operational situations

Benefits

• Full-time position offering job stability
• Competitive annual salary ranging from $53,000 to $65,000, based on experience and qualifications
• Comprehensive benefits package including group insurance, retirement savings plan (RRSP), corporate discounts, and more
• Structured work environment focused on safety and compliance
• Key role at the heart of operations
• Opportunities for learning and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed