Operations Coordinator (In Store) Indianapolis
About The Position
Tiffany & Co. is a symbol of excellence with a 175-year legacy of exquisite designs and romantic ideals. Our employees are passionate, kind, and professionally committed, continually educating themselves about new merchandise, cultures, and the evolving luxury market. We honor every special moment in our customers' lives and unique gifts that commemorate their milestones through the Tiffany Experience, which involves creating connections, providing personalized experiences, and honoring the Tiffany Legacy. We are committed to recognizing and rewarding excellence and are aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.
Requirements
- 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
- Strong Analytical skills.
- Proficient in Microsoft Word and Excel.
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Organized and detail oriented.
- Flexibility to perform different tasks based on day-to-day business needs.
- Must have authorization to work in the United States or in the country where the position is based.
Nice To Haves
- A college/university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.
Responsibilities
- Perform all back-of-house operations in a Tiffany store.
- Coordinate order fulfillment, manage inventory, and coordinate client service activities.
- Act as a key holder and manager on duty when a manager is unavailable.
- Deepen client relationships to drive loyalty and spend.
- Support store in achieving sales goals through operations and sales support functions.
- Capture customer data during interactions to cultivate new and existing customers.
- Elevate in-store experience by consistently delivering memorable moments.
- Provide the Tiffany Touch during every client interaction.
- Execute best practices by optimizing hospitality and store amenities.
- Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure, and practice.
- Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise.
- Ensure compliance with all internal control procedures and maintain inventory accuracy.
- Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately.
- Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
- Ensure operational excellence in all tasks.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
