Operations Coordinator (In Store)

Tiffany & Co•Chicago, IL

12d•Onsite

About The Position

Tiffany & Co. is a luxury brand with a 175-year legacy of exquisite designs and romantic ideals. We are committed to creating an organization that recognizes and rewards excellence. Employees are passionate, kind, and professionally committed, holding themselves and their co-workers to high standards. We continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market. Our respect and love for the brand create a unique workplace where employees honor every special moment in our customers' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy), is never compromised. We expect our employees to deliver the Tiffany Experience to each and every customer.

Requirements

2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong Analytical skills.
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Organized and detail-oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Perform all back-of-house operations in a Tiffany store.
Coordinate order fulfillment, managing inventory, and coordinating client service activities.
Act as a key holder and manager on duty when a manager is unavailable.
Open and close the store.
Deepen relationships with clients to drive lifetime loyalty and spend.
Carry out operations and sales support functions to support the store in consistently achieving or exceeding sales plans.
Capture customer data during interactions to cultivate new and existing customers.
Act as Guest Experience Manager, key holder, and carry out opening and closing procedures in the absence of a manager.
Drive business through key product pillars.
Elevate the in-store experience by consistently delivering memorable moments.
Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
Demonstrate Client Experience Behaviors identified within the TEI program.
Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure, and practice.
Provide exceptional operational support to drive sales and service.
Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
Ensure compliance with all internal control procedures and maintain inventory accuracy.
Partner and communicate effectively with Sales Professionals, Management, and clients to respond and follow up to requests quickly and accurately.
Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
Partner with the operations professional to ensure operational excellence in all tasks.