Operations Coordinator, PGS

SOUTHERN NAZARENE UNIVERSITY•Bethany, OK

8d•Onsite

About The Position

As the first point of contact for the Professional and Graduate Studies (PGS) division, the Front Desk and Operations Assistant deliver exceptional customer service by managing the reception desk, directing switchboard inquiries, and generating student IDs. This versatile role serves as a key liaison for institutional programs, including Camino Bilingual at SNU, Slingshot textbooks, and Army+Sophia services while providing vital administrative support to PGS leadership and the Operations Specialist through event assistance, invoicing, and application processing. The ideal candidate thrives under pressure, works independently to meet tight deadlines, and maintains highly professional, positive relationships with students, visitors, and staff.

Requirements

High school graduate
Minimum of two years of related work experience and/or relevant training
Possess strong verbal and written communication skills
Ability to prioritize multiple demands in a fast-paced work environment
Typing, spelling, and data entry competency
Experience with various computer software applications
Fluency in written and verbal communication in Spanish
Profess faith in Jesus Christ, possess a strong personal Christian commitment, and be committed to the SNU mission to make Christlike disciples through higher education in a Christ-centered community.
Understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination.

Nice To Haves

Some college coursework
Experience in higher education

Responsibilities

Operate the front desk of PGS to receive visitors
Manage the phone for PGS’s switchboard
Serve as the first point of contact and support for inquiries related to the Camino Bilingual at SNU
Function as the lead Slingshot liaison, assisting students with textbook troubleshooting
Generate Student ID cards for incoming students
Assist with in-person events held for PGS
Serve as the first point of contact for Army+Sophia service
Assist the VPAA and AVP of PGS in managing invoicing and payment requests
Assist the Operations Specialist with documentation of supplemental items, leads, applications, file review, and processing
Work under pressure and meet deadlines with a high degree of professionalism
Maintain positive interpersonal relationships
Work independently
Operate office equipment
Provide excellent customer service
Complete additional duties as assigned