Operations Coordinator (Hybrid)

Mayo Clinic•Rochester, MN

7h•$32 - $44•Hybrid

About The Position

Responsible for the coordination and management of requests coming through the intake process and integration of these requests into the business. Organizes and manages the full inventory of requests in the intake process for the department. Develops and fosters relationships with the engagement team and key contacts within and outside of the department to facilitate efficient and effective movement of requests through the process. Facilitates connections and interactions as needed across department teams in order to meet customer needs. Applies expertise to perform a variety of operational support tasks supporting the digital product transformation in the department, including scheduling, coordination, follow-up tasks for meetings, events, metrics, and communication; preparing documents and presentation materials; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role. Demonstrates proficient use of computer hardware and software, telecommunication, and other digital resources and ability to navigate multiple systems simultaneously. Is accountable for ensuring accuracy and completeness through attention to detail. Assists in digital product communications and coordination during meetings, status reporting and stakeholder relationships. Provides strong customer service support to internal and external team members. Ability to handle fast paced environment and short deadlines. Assist digital product team members in tracking integrated tasks on a daily basis. Responsible for identifying, establishing, and maintaining structures for ongoing operations and support, and managing new service requests. Assist with development and maintenance of guidelines, procedures, and support documentation, as well as coordination of ongoing training and communication on program changes. Assist with identifying, tracking, and addressing operational issues and potential concerns in order to drive overall efficiency and support practice needs. Prepares reports and metrics by collecting, analyzing, and summarizing information.

Requirements

Strong organizational skills
Strong communication skills
Strong interpersonal skills
Commitment to quality and excellence in service
Confidentiality
Professionalism
Proficient use of computer hardware and software
Proficient use of telecommunication and other digital resources
Ability to navigate multiple systems simultaneously
Ability to handle fast paced environment and short deadlines

Nice To Haves

Experience with digital product transformation
Experience creating and maintaining websites, web pages, databases, spreadsheets, social media accounts

Responsibilities

Coordinate and manage requests coming through the intake process and integration of these requests into the business.
Organize and manage the full inventory of requests in the intake process for the department.
Develop and foster relationships with the engagement team and key contacts within and outside of the department to facilitate efficient and effective movement of requests through the process.
Facilitate connections and interactions as needed across department teams in order to meet customer needs.
Perform a variety of operational support tasks supporting the digital product transformation in the department, including scheduling, coordination, follow-up tasks for meetings, events, metrics, and communication.
Prepare documents and presentation materials.
Compose and/or transcribe correspondence/documents.
Support departmental projects/activities.
Create and maintain web sites, web pages, databases, spreadsheets, social media accounts.
Optimize the time of those supported through initiative, proficiency, and adaptability.
Ensure accuracy and completeness through attention to detail.
Assist in digital product communications and coordination during meetings, status reporting and stakeholder relationships.
Provide strong customer service support to internal and external team members.
Handle fast-paced environment and short deadlines.
Assist digital product team members in tracking integrated tasks on a daily basis.
Identify, establish, and maintain structures for ongoing operations and support, and manage new service requests.
Assist with development and maintenance of guidelines, procedures, and support documentation.
Coordinate ongoing training and communication on program changes.
Identify, track, and address operational issues and potential concerns in order to drive overall efficiency and support practice needs.
Prepare reports and metrics by collecting, analyzing, and summarizing information.