Operations Coordinator

Rainbow International Of Cincinnati • Cold Spring, KY

5d • Onsite

About The Position

Rainbow Restoration of Cincinnati/NKY is a full-service property restoration company serving Greater Cincinnati and Northern Kentucky residential, commercial, and business property owners. We are seeking a motivated and detail-oriented Operations Coordinator to join our team. This is a key in-office position that plays a critical role in supporting daily operations, coordinating with project managers, and ensuring smooth communication between customers, staff, and vendors. Our team is built on integrity, quality work, and a commitment to serving others—while still having fun in the process. The ideal candidate is highly organized, proactive, and professional, with strong communication and time management skills. This individual must be able to handle multiple responsibilities, adapt to changing priorities, and work collaboratively in a fast-paced environment.

Requirements

• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Professional demeanor in person and over the phone
• Proficiency in general office software and Office 365
• Ability to work independently and as part of a team
• Detail-oriented with strong time management skills

Nice To Haves

• Experience in office administration, operations, or a similar role preferred

Responsibilities

• Answer incoming calls in a professional and courteous manner; direct calls as needed
• Coordinate daily schedules and assist project managers with job planning and execution
• Communicate with customers, insurance companies, and team members regarding job updates
• Perform data entry for new and ongoing jobs; maintain and audit all related documentation
• Secure work authorizations, payments, and required documents from customers
• Create and send Project Manager updates in a timely manner
• Schedule services and coordinate logistics with customers and field teams
• Support division managers with administrative tasks and daily operational needs
• Assist in maintaining organized job files and ensuring company standards are met

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Health, dental, life insurance, 401(k) with match, paid holidays and vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed