Experienced Remanufacturing Operations Coordinator

Dent Wizard • Overland, MO

5d • $27 - $31

About The Position

The Operations Coordinator is responsible for coordinating day-to-day operations at a fixed customer location, supporting smooth service delivery, accurate invoicing, efficient workflows, and a positive customer experience. The role provides operational support without direct people management and serves as a key link between technicians, customers, and operations leadership.

The position coordinates vehicle flow through the reconditioning process, tracks and prioritizes work in process, performs new-vehicle inspections and lot walks, checks service quality, and helps ensure work is delivered according to customer requirements and schedules. It also supports invoicing and order-to-cash processes, customer communication, site compliance and safety, and onboarding and orientation of new employees.

The role requires at least two years of experience in a customer-facing, service coordination, operations, or support role, along with strong organization, multitasking, communication, and follow-through in a fast-paced, technology-driven service environment. Physical requirements include continuous computer use, occasional lifting of up to 40 pounds, and frequent standing, walking, bending, and lifting. Candidates must pass an MVR, pre-employment drug screening, and background check.

Requirements

• Minimum 2 years of experience in a customer-facing, service coordination, operations, or support role.
• Experience working in fast-paced, service-based organizations where responsiveness, communication, and follow-through are critical.
• Strong organizational and multitasking skills.
• Ability to thrive in a technology-driven environment where systems, tools, and processes are continually evolving.
• Customer focus and service orientation.
• Organization and planning.
• Attention to detail.
• Communication and collaboration.
• Initiative and accountability.
• Ability to lift up to 40 pounds occasionally.
• Frequent standing, walking, bending, and lifting; continuous computer use.
• Must pass an MVR, pre-employment drug screening, and background check.

Responsibilities

• Coordinate daily vehicle flow through the reconditioning process.
• Track and prioritize work in process to maximize efficiency.
• Execute new-vehicle inspections and lead lot walks to identify work.
• Ensure services are delivered according to customer requirements and schedules.
• Perform quality checks throughout the service process.
• Participate in QBRs for designated customers.
• Transport vehicles to ensure proper flow in the shop.
• Oversee invoicing accuracy, collection, and timeliness.
• Consolidate work orders and resolve discrepancies.
• Support order-to-cash processes and issue escalation.
• Maintain accurate operational records.
• Serve as a key point of contact for customer communication.
• Provide status updates and address service concerns.
• Escalate pricing or service issues appropriately.
• Identify value-added solutions to support customer needs.
• Maintain awareness of environmental, safety, and health standards.
• Support compliance with Dent Wizard policies and procedures.
• Ensure work areas remain organized and compliant.
• Support onboarding and orientation of new employees at the site.
• Reinforce Dent Wizard's core values and service standards.
• Participate in field communications and site meetings as needed.
• Perform other duties as assigned.

Benefits

• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match: 50% on the dollar up to 7% of employee contribution.
• Total compensation may include commission, bonus, or profit sharing.
• A sign-on bonus may be available, subject to applicable laws and terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed