Operations Coordinator -

GFL Environmental Inc.•Ottawa, ON

24d

About The Position

The Operations Coordinator for the Plumbing/Locates Department is responsible for the seamless operational support of private locating and plumbing services. This role acts as a central hub for scheduling field technicians, managing billing processes across multiple platforms, and ensuring accurate documentation and communication between clients, crews, and internal management. Please note this is a 1-Year contract with the possibility of extension.

Requirements

1-3 years of experience as an Office Coordinator, Administrative Assistant or similar role
Strong organizational skills and high attention to detail to manage high-volume scheduling across multiple calendars and/or services.
Ability to multi-task and provide cross-departmental support for plumbing, locating, and dispatch teams.
Excellent communication skills for interacting with homeowners, contractors, and internal field crews.
Familiarity with ticketing, dispatch, and scheduling software
Exceptional computer competence with a working knowledge of Google Workspace (and a willingness to train on industry-specific systems).
Valid work authorization in the country where the job is located is required.
Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

Fluency in both official languages (English and French) is an asset

Responsibilities

Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling field crew, communication with client).
Create work orders, review for accuracy and submit invoices in a timely manner
Coordinate, schedule and planning for locators, service technicians and CCTV crew
Create and process Purchase Order (PO) requisitions and invoices for plumbing and locates departments as needed
Answer and direct incoming calls, customer inquires to appropriate departments
Order supplies for departments Plumbing/Locates Department as needed
Process Cash on Delivery (COD) transactions, and log them in shared credit card spreadsheet
Track and update spreadsheets for billing and expense purposes
Assist Field Supervisor with creating, planning and assigning tasks to field crew
Create and manage tickets for utility locates, ensuring all project numbers, POs, and pre-inspection documents are attached
Access to a shared mailbox to assist with creating work order requests and responding to emails
Perform other related tasks assigned by manager and/or supervisor as needed

Benefits

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions.
We aspire to create the right jobs in a way that brings you along with us.
At GFL, growth isn’t just for our business—it’s for our people.
Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey.
We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.
With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.
We’re proud to say that working for GFL is more than a job.
It’s an opportunity to make a difference and grow tremendously along the way.
Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life.
GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.
Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.
Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.