Operations Coordinator

One Stop Property Maintenance•Detroit, MI

26d•Onsite

About The Position

One Stop Property Maintenance (OSPM) is a HUBZone, DBE, and MBE-certified commercial facility services company serving Metro Detroit. Our service lines span exterior grounds management, interior facility services, general maintenance, and a growing Energy Efficiency Division partnering with DTE, Consumers Energy, and MiHER to help property owners access rebates and upgrades. We are a company that is building — systems, teams, and infrastructure. The people who thrive here are ones who want to own something and grow with it. This is a systems ownership role, not an administrative assistant position. The Operations Coordinator is the central hub between our field teams and office operations — responsible for the daily health of our field service platform, work order flow, and Energy Efficiency program coordination. You will not be waiting on a task list. You will know what needs to be done, find the gaps, and close them.

Requirements

2+ years in operations coordination, billing, or workflow management
Strong system navigation skills and data accuracy discipline
Excellent written and verbal communication; comfortable escalating to management
High organizational discipline — consistent daily review habits, not reactive task completion
Proficiency in Microsoft Office, particularly Excel
Valid Michigan Driver's License preferred
High school diploma or GED required

Nice To Haves

Prior experience with Service Fusion or similar field service management platforms
Familiarity with utility rebate or energy efficiency programs
Background in medical billing, insurance coordination, or other compliance-heavy environments
Associate or bachelor's degree preferred

Responsibilities

Service Fusion System Ownership: Review all incoming work orders daily and confirm proper manager assignment, Flag unassigned, incomplete, or stale work orders and escalate when needed, Monitor ticket closeout compliance and follow up with field managers, Maintain accurate customer records, job statuses, and estimate stages, Pull weekly aging reports and surface workflow or data issues before they become problems, Serve as the internal Service Fusion subject matter expert for managers and field staff.
Energy Efficiency Program Coordination: Serve as primary point of contact for Energy Efficiency clients from scheduling through completion, Coordinate with auditors and field staff to ensure all required documentation is collected, Track program submissions through utility portals (DTE, Consumers Energy, MiHER) and flag compliance gaps, Maintain digital project records and reconcile program payments.