Operations Coordinator

IntelcomPrince George, BC
$22 - $24Onsite

About The Position

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. Your Role: At the Heart of the Chain

Responsibilities

  • Assist in unloading trailers and verify freight against manifests
  • Scan, sort, and process packages, including defective items and returns
  • Conduct van audits and support sorting operations
  • Support and assist shipping, receiving, dispatching, and inventory management
  • Support and maintenance warehouse systems and ensure operational efficiency.
  • Process returns and complete required documentation in accordance with SOPs
  • Handle customer pickups and (front desk assistance to customer)
  • Resolve delivery issues by following SOPs and coordinating with relevant teams
  • Escalate special cases to management when needed
  • Print labels and prepare required documentation
  • Process broker returns and return-to-clients shipments
  • Prepare daily reports and maintain accurate records
  • Perform data entry tasks as needed.
  • Train and mentor new employees
  • Collaborate with Operations teams to uphold quality standards
  • Complete supervisor-assigned tasks as required
  • Maintain a clean, organized and hazard-free work environment
  • Comply with all Health & Safety protocols
  • Provide support for clients and IDCs
  • Respond to customer inquiries via phone and email
  • Process customer service email requests
  • Other duties as assigned

Benefits

  • Comprehensive group insurance
  • Group RRSP program
  • Employee Assistance Program
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