Operations Coordinator, Track & Trace

Ashley Furniture Industries•Sunnyvale, TX

13d•$20 - $23•Onsite

About The Position

The Operations Coordinator – Track & Trace is responsible for monitoring in‑transit shipments, ensuring real‑time visibility, and proactively managing exceptions to protect service performance. This role serves as a critical communication link between carriers, internal operations teams, and customers to ensure on‑time delivery and rapid issue resolution.

Requirements

High school diploma or GED required
1–3 years of experience in transportation, logistics, supply chain, or operations support
Strong understanding of freight movement, transit times, and carrier operations
Experience working with TMS, GPS tracking platforms, or logistics systems
Strong communication skills with the ability to manage time‑sensitive issues
High attention to detail and ability to manage multiple shipments simultaneously
Proficiency in Microsoft Office (Excel, Outlook) and logistics systems
Ability to work in a fast‑paced, deadline‑driven environment

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience in Track & Trace, dispatch, fleet operations, or customer logistics support
Familiarity with OTIF, service KPIs, and exception management processes
Experience supporting high‑volume freight or time‑critical shipments
Strong problem‑solving and escalation management skills

Responsibilities

Monitor shipments in real time using TMS, GPS, and carrier tracking tools to ensure adherence to scheduled pickup and delivery times
Proactively identify and resolve in‑transit issues such as delays, missed appointments, route deviations, or service disruptions
Communicate shipment status updates and exceptions to internal teams, customers, and carriers in a clear and timely manner
Coordinate with carriers and drivers to ensure accurate tracking data and compliance with tracking requirements
Document shipment events, escalations, and resolutions in TMS and related systems
Escalate high‑risk or service‑critical issues to operations leadership with recommended corrective actions
Support service recovery efforts by coordinating re‑dispatching, rescheduling, or contingency planning as needed
Analyze recurring exceptions and contribute to continuous improvement initiatives
Ensure compliance with safety, customer service, and operational standards
Collaborate cross‑functionally with dispatch, planning, customer service, and billing teams