Customer Service Representative, Track & Trace

FLS Transportation Services (USA) Inc.•Toronto, ON

About The Position

FLS Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

Requirements

1-2 years experience in the Logistics Industry
The ideal candidate will have a strong background in providing customer service solutions to clients across North America
Ability to prioritize and multi-task in a fast-paced environment
High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability
Team Oriented

Responsibilities

Supporting all service requirements of assigned FLS Customers to exceed expectations;
Identifying the service requirements and information required for each Customer shipment;
Appointment setting;
Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments;
Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer);
Enter all relevant shipment data and information into FLS’s TMS;
Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS;
Problem-solve Customer specific issues from the point of order placement through to completion;
Update Customers with shipment status updates as required;
Pro-actively communicate any service issues or delays to Customers;
Maintain the highest level of professionalism when dealing with any FLS Customers;
Other duties and responsibilities as assigned by your supervisor.