Operations Coordinator - Maintenance & Repairs

1st Financial Bank USA•Farmington, CT

8d•$45,000 - $50,000•Onsite

About The Position

Motorlease is a nationwide fleet management company with a proud legacy spanning 80 years. We provide customized fleet leasing solutions to small and mid-sized fleet operators across the U. S. Our success is built on a steadfast commitment to our clients - delivering exceptional service, developing long-term partnerships, and always keeping our brand promise front and center: With us, it's personal. As a member of the Fleet Operations team, you will be working to provide our customers & our partners with superior service through the process of maintaining vehicles and coordinating repairs.

Requirements

Strong communication skills
Exceptional time management
Effective planning & organizational skills
Management of multiple projects while maintaining a high quality of work
Demonstrate ownership & responsibility
Ability to effectively interact at all levels of the organization as well as with external customers & vendors
Capable of working individually in a fast-paced environment in addition to working well within a team
Strong computer skills including Microsoft Office Suite
CRM/Salesforce experience preferred

Nice To Haves

Bachelor's degree preferred

Responsibilities

Act as a liaison between customers and maintenance facilities to ensure service needs are thoroughly completed in an efficient and timely manner.
Answer incoming maintenance and accident calls
Review and authorize routine maintenance service orders within company guidelines
Generate and issue maintenance PO's to service facilities
Assist the Fleet Operations team with overflow support for accident calls, including: Incoming accident notifications & reports, Working with drivers to locate body shops, Assisting with rental vehicle needs, Navigate through the estimate, repair and approval process of damages
Assist the Fleet Operations team in an overflow capacity to provide information and notifications to drivers and fleet contacts of manufacturer issued safety recalls
Work collaboratively with all cross-functional groups, including Management, Customer Experience, Business Development & Accounting
Provide overflow support for other team members to ensure that client needs are met
Assist with process improvement initiatives, improving workflow & identifying efficiencies & cost savings
Various projects & assignments