Operations Coordinator, GUIDE

Synapticure

9d • $702 - $754 • Remote

About The Position

The Operations Coordinator, GUIDE is responsible for coordinating, maintaining, and supporting a nationwide network of Residential Care Communities (RCCs), respite care partners, and franchise locations that support the GUIDE Model. This individual serves as a primary operational contact for partner relationships, referral workflows, and daily execution to ensure high-quality, patient-centered care. Working closely with Care Navigation, Clinical, Finance, and Technical teams, the Operations Coordinator supports operational execution, assists with data-informed tracking, and helps identify opportunities to improve partner responsiveness, workflow efficiency, and caregiver experience. This role sits at the intersection of operations, data, finance, contracting, and technical collaboration and requires strong attention to detail, proactive communication, and the ability to independently manage day-to-day partner workflows while working closely with internal care teams.

Requirements

• 2–3+ years of experience in operations, healthcare operations, care coordination, vendor support, or network administration.
• Experience working with external partners, vendors, or providers (healthcare or social support setting preferred).
• Strong attention to detail with the ability to track and manage multiple operational tasks simultaneously.
• Comfort working with spreadsheets (Excel/Google Sheets), basic dashboards, and system portals.
• Strong written and verbal communication skills.
• Proven ability to work cross-functionally and manage daily tasks in a remote environment.

Nice To Haves

• Experience or familiarity with respite care, residential care/skilled nursing care, home health, or caregiving services.
• Basic familiarity with contract coordination, administrative compliance, or credentialing processes.

Responsibilities

• Assist with sourcing and evaluating new RCC, respite care, and franchise partners to expand geographic coverage and patient access.
• Coordinate partner onboarding by collecting required documentation, credentialing materials, and compliance agreements.
• Maintain accurate partner records, service areas, and operational updates within internal systems and the CMS Portal.
• Track contract renewals, amendments, and expirations to ensure uninterrupted service coverage across the network.
• Serve as the primary daily contact for RCCs, respite vendors, and franchise locations to address routine inquiries and support needs.
• Manage daily referral workflows, ensuring clear communication and timely escalation of urgent or complex cases.
• Conduct routine outreach and check-ins with partners to maintain engagement, monitor service standards, and review performance.
• Collaborate with Care Navigation and partner organizations to troubleshoot and resolve daily barriers to care.
• Maintain accurate documentation of partner interactions, operational issues, and follow-up actions.
• Partner closely with Care Navigation, Finance, and Technical teams to streamline referral workflows and resolve billing or payment queries.
• Help draft, update, and maintain standard operating procedures (SOPs), workflow guides, and escalation pathways.
• Identify recurring operational bottlenecks and suggest practical process updates to improve efficiency and caregiver experience.
• Support the rollout and team execution of new operational initiatives and system enhancements.
• Track key operational metrics, including referral volumes, turnaround times, utilization, and partner responsiveness.
• Prepare and distribute routine performance reports and basic dashboards for leadership review.
• Perform regular reviews of partner, operational, and billing data to ensure accuracy, integrity, and compliance.

Benefits

• Remote First: Work from anywhere in the 50 United States, with home office technology provided.
• Comprehensive Healthcare: Medical, dental, and vision insurance options for you and your family.
• Financial & Retirement Support: 401(k) plan with employer matching, plus short and long-term disability, and basic and supplemental life insurance.
• Time Off & Leave: 15 vacation days, 5 sick days, 12 paid holidays, and 2 floating holidays, plus a fully paid end-of-year company holiday break (typically Christmas through New Year's).
• Wellness & Family Growth: Comprehensive family-building and fertility services through Kindbody (where available) at a 20% discount, 24/7 mental health support via Health Advocate and Talkspace (including 12 free on-demand sessions per year), and access to One Medical.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed