Angler Guide - Angler Guide Center

St Croix of Park Falls LTD•Park Falls, WI

1d•Onsite

About The Position

An Angler Guide answers a wide range of sales, service and technical needs questions by providing world class, industry leading assistance and by becoming the go-to fishing rod resource for consumers, retailers, and industry professionals. This assistance includes telephone and e-mail interaction, order placement, service and warranty assistance, and shipment tracking. An Angler Guide must take the initiative in identifying angler needs and providing top-notch advice in both product selection and service that results in an exemplary start-to-finish angler experience.

Requirements

Sales experience
Service experience
Technical needs experience
Telephone and e-mail interaction skills
Order placement skills
Service and warranty assistance skills
Shipment tracking skills
Initiative in identifying angler needs
Product selection advice skills
Service advice skills

Nice To Haves

Fishing rod expertise

Responsibilities

Answer sales, service, and technical needs questions.
Provide world class, industry leading assistance.
Become the go-to fishing rod resource for consumers, retailers, and industry professionals.
Handle telephone and e-mail interactions.
Process order placements.
Provide service and warranty assistance.
Track shipments.
Identify angler needs and provide advice in product selection and service.
Ensure an exemplary start-to-finish angler experience.