Harborview Medical Center - Traffic Guide

University of Washington•Seattle, WA

2d•Onsite

About The Position

Harborview Medical Center's Parking and Commuter Services division, part of the Department of Public Safety, is seeking a full-time Traffic Guide. This role involves ensuring the smooth operation of parking facilities, assisting staff, and enforcing regulations. The Traffic Guide will troubleshoot and fix minor parking equipment issues, conduct preventative maintenance, enforce parking regulations in HMC campus parking areas, provide safety transports of staff to parking facilities, identify opportunities to improve signage, conduct capacity checks, and make observations about activity in the garage.

Requirements

High school graduation or equivalent
One year experience in a customer service environment or working in contact with the public
Must possess and maintain valid driver's license
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

Using department vehicle, provide safety escorts to staff to and from locations on campus to the HMC parking garages and offsite clinics operated by HMC.
Conduct safety patrols in the parking garages and report suspicious activity to the Public Safety dispatcher for security to follow up.
Ensure parking garages doors and gates are secure outside of business hours.
Enforce parking permit and payment requirements for staff and visitors.
Troubleshoot permit and payment issues at the parking gates.
Troubleshoot and resolve minor parking equipment issues.
Respond to requests to resolve parking gate malfunctions.
Occasional cleaning of parking facilities.
Patrol assigned campus parking areas on radio equipped vehicles; observe parking and traffic patterns; issue electronically generated and manual warnings for parking violations.
Identify and report inadequate signage.
Direct traffic for scheduled activities and in the event of a traffic accident, campus construction, or other traffic disruptions.