Rail - Operations Control Center Manager - Arizona

Keolis Canada • , AZ

11d • Onsite

About The Position

The Operations Control Center (OCC) Manager is responsible for overseeing and developing OCC staff, managing and coordinating the functions of the OCC, and directing emergency responses to service disruptions. This role ensures timely communication with internal and external customers, monitors the progress of line controllers' trainees, and oversees the implementation of procedures for accurate daily logs. The manager also supports a customer-oriented culture and adheres to all local and federal (FTA) regulations and company policies.

Requirements

• A minimum of 5 years of rail operations experience in the rail transit industry.
• A minimum of 2 years conducting line control operations in the rail industry.
• NIMS Certification is required.
• Experience managing staff and coordinating complex operations.
• Must be a resident of proposed business (or willing to relocate).

Nice To Haves

• College degree preferred.

Responsibilities

• Conducting performance reviews while overseeing and developing OCC staff.
• Managing and coordinating the functions of the OCC.
• Directing and coordinating emergency responses to service disruptions while ensuring timely communications with internal and external customers.
• Monitoring the progress of line controllers’ trainees while providing counseling and evaluating progress.
• Overseeing and ensuring procedures and practices are implemented for accurate information in daily logs.
• Supporting in leading a customer-oriented culture where all staff ‘Think Like a Passenger’.
• Adhering to all local and federal (FTA) regulations and in accordance with Keolis and Agency policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree