Operations Consumer Loan Servicing Representative

Commerce Bank • Kansas City, MO

1d • $17 - $19

About The Position

The Operations Consumer Loan Servicing Representative provides support for a variety of specialty lending products. The role researches and prepares lien releases for direct non-real-estate and indirect loans, prepares and mails collateral letters and loan documentation to customers, and assists with daily processing. The representative ensures compliance with department policies and regulations while meeting accuracy and production goals, and provides exemplary service to internal and external customers.

Requirements

• High school diploma or equivalent combination of education and experience.
• At least 1 year of banking, financial services, or related experience.
• Ability to learn, or basic knowledge of, the consumer loan servicing line of business.
• Excellent customer service skills and ability to research answers and solutions.
• Ability to maintain a high degree of confidentiality.
• Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities.
• Inquisitive, agile team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient, maintain an optimistic outlook, and support the company’s culture and Core Values.
• Basic proficiency with Microsoft Word, Excel, and Outlook.
• Basic proficiency with loan servicing systems, such as Shaw, Origenate, or Temenos.
• Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

• Associate’s degree in Business Administration.
• At least 1 year of experience with auto titling or consumer loan documentation.

Responsibilities

• Research and prepare lien releases for all direct non-real-estate and indirect loans.
• Prepare and mail collateral (vehicle titles, CDs, stock) letters and loan documentation to customers.
• Assist in processing daily macros.
• Ensure compliance with department policies and regulations while maintaining accuracy and production goals.
• Provide exemplary customer service to internal and external customers.
• Perform other duties as assigned.

Benefits

• Employer-sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development.
• Education assistance.
• Voluntary supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED