Operations Concierge (International)

Rove Travel • , CO

8d • $8 • Remote

About The Position

This role is fully remote. Rove is a rapidly growing marketplace for luxury property rentals, revolutionizing the market by creating a new standard of trust and ease for guests and homeowners, along with property management software. Headquartered in New York, Rove provides exceptional, high-end guest experiences in thoughtfully designed spaces across top US destinations. As a FT Operations Concierge, you will support in-market operations teams and be the first impression for guests. You will also be involved in data entry, listings management, and project management related to onboarding new properties. You will be a foundational team member helping to define and codify guest and market-based operational support standards. You will report to the Director of Property Operations and have opportunities to work closely with the executive leadership team.

Requirements

• 3+ years of experience in hospitality or STR (short-term rental) operations support or management
• A knack for organization, time management, and managing multiple workstreams at once
• Experience in a remote-based working environment, particularly for a US-based company is a plus
• Strong Technology Skills - Including use of various online platforms (Google Suite, Notion, Breezeway, Slack, CRM, etc.)
• Experience in customer relations preferred
• An eye for the details to ensure no details, however minor, are overlooked
• Strong analytical and problem solving skills and the ability to make data driven decisions
• Creative thinking that challenges assumptions and wants to drive innovation
• Experience providing input or creating SOPs to improve operational efficiencies

Responsibilities

• Assist in managing the day-to-day operational needs of our in-market service providers, coordinating ad-hoc service recoveries with guest and vendor availability
• Review daily cleaning tasks performed by our service providers, ensuring photos submitted meet our brand and quality standards
• Field inbound and outbound phone calls to our service providers, guests, and other prospective vendors
• Handle omni-channel booking requests and inquiries
• Aid our search for new vendors and service partners in new markets that we enter
• Work closely with the Director of Property Operations to refine and codify our operational processes to scale our operations and enable a seamless onboarding experience for future Rovers
• Be deeply involved with the listing of our new properties within our PMS and throughout other booking channels- maintaining and updating these listings over time
• Be a master of navigating multiple tech systems and platforms that we work within, demonstrating a mastery in your efficiency and ability to quickly learn new concepts, systems and workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed