International Operations Agent

Crane Worldwide Logistics • Richmond, BC

4d • CA$48,589 - CA$80,974 • Onsite

About The Position

This role involves directly interacting with clients, customs officials, and agents to ensure the efficient and optimal movement of cargo globally. The agent will be responsible for preparing all necessary documentation for export, import, and customs clearance processes. Key duties include tracking and tracing cargo to guarantee proper movement and delivery, providing accurate billing information to the accounting department, and communicating with clients about freight disposition, including tracking, tracing, routing, dispatching, and providing rate quotations. The position also requires communication and correspondence with other Company branches and agents to ensure client satisfaction and excellent service execution. A crucial aspect of the role is identifying the most profitable shipping modes while still meeting client requirements for freight movement. Additional duties may be assigned as needed.

Requirements

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Excellent client service skills
• Strong knowledge of Microsoft word and excel.
• Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner
• High School Diploma or GED required.
• Minimum 4 years related experience.

Nice To Haves

• Minimum 3 years industry experience preferred.

Responsibilities

• Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e., tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet client’s requirement for the movement of freight.
• Other duties as assigned

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED