International Operations Representative

Redwood Logistics•Carol Stream, IL

1d•Hybrid

About The Position

As an International Operations Representative working within Managed Services (one of our entities), you will play a critical role in ensuring the smooth execution of our international logistics operations. You will be responsible for coordinating and overseeing the movement of ocean and air cargo, from booking to delivery, while maintaining the highest standards of efficiency, accuracy, and customer satisfaction. Your attention to detail, strong organizational skills, and ability to thrive in a fast-paced environment will contribute to the success of our operations team.

Requirements

Previous experience in international operations, logistics, or supply chain management, preferably in the freight forwarding industry.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Strong communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Proficiency in using logistics software, Cargowise, TMS systems, and Microsoft Office Suite.
Ability to thrive in a fast-paced, deadline-driven environment while maintaining a positive attitude.

Nice To Haves

Knowledge of international shipping regulations, INCO terms, and customs procedures is advantageous.
Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred but not required.

Responsibilities

Coordinate and oversee the booking of shipments with agents, carriers, co-loaders, and others ensuring timely scheduling and allocation of resources.
Communicate with customers, carriers, and vendors to obtain necessary documentation, shipping instructions, and other relevant information.
Monitor and track shipments throughout the transportation process, proactively addressing any issues or delays that may arise.
Collaborate with customs brokers, internally or externally, to ensure compliance with import/export regulations and documentation requirements.
Coordinate with importer or exporter to arrange for loading, unloading, and other activities as needed.
Provide support to the international leadership team preparing pricing, quotes, and proposals for existing and potential customers.
Prepare and maintain accurate records of shipments, invoices, and other documentation using our internal systems.
Assist in the resolution of billing discrepancies, disputes, and other operational issues as they arise.
Stay informed about industry trends, regulations, and best practices to continually improve operational efficiency.
Participate in cross-functional projects and initiatives to drive process improvements and enhance customer satisfaction.

Benefits

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more