Operations Client Service, AVP

State Street•Quincy, MA

1d•Onsite

About The Position

This is an AVP position in a custody-only client service team. The ideal candidate will have a solid custody background as well as some knowledge of full-service functionality. The candidate must be able to articulate issues and resolutions succinctly and efficiently with clients, and communicate effectively with offshore partners, providing training and expertise as needed. The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Requirements

Solid custody background
Some knowledge of full-service functionality
Ability to articulate issues and resolutions succinctly and efficiently with client
Ability to communicate effectively with offshore partners and provide training and expertise as needed
Problem solving
Ability to Communicate Effectively
Able to build relationships with internal teams
Focus on the client
Experience with SMAC/GSMAC functionality
Experience with cash and share reconciliation
Prior experience communicating with clients
3+ years in officer or AVP role

Responsibilities

Receive & assess client and internal inquiries
Monitors/manages resolution (accuracy, timeliness, completeness) with internal teams
Works with client to drive improvements, e.g. STP rate
Source and prepare all data and inputs required for client and custom reporting, internal reporting, create client KPI, publish reports
Host/Attend regular client calls (service / project reviews, service remediation plans), and/or client board meetings as requested
Provides overall project management for client related initiatives.
Acts as a liaison between business units to ensure successful implementation.
Manages internal and client expectations.
Perform customized operational activities, with a focus on digitizing or standardizing operational activities for alignment with product or process organization

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks